Care Home: The Ridings

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Annual service review Name of Service: The Ridings The quality rating for this care home is: The rating was made on: three star excellent service 0 1 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Delia Styles Date of this annual service review: 2 4 0 3 2 0 1 0 Annual Service Review Page 1 of 7 Information about the service Address of service: Calder Close, Daventry Road Banbury OX16 3WR 01295276767 01295277107 karen.kyme@anchor.org.uk www.anchor.org.uk Anchor Trust Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Name of registered manager (if applicable) Mrs Karen Lesley Kyme Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 48 0 48 0 48 0 The maximum number of service users to be accommodated is 48. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (OP) Dementia (DE) Physical disability (PD) Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Mrs Karen Kyme became registered manager for the service in July 2009. Application has been made to register an additional 7 places in new flats built to replace the day centre on site that is no longer used. 0 1 1 2 2 0 0 8 Date of last key inspection: Date of last annual service review (if applicable): Annual Service Review Page 2 of 7 Brief description of the service The Ridings opened in 1996 and was purpose built to provide accommodation in flats or bed sitting rooms. It is situated on the outskirts of Banbury. The home offers 39 permanent places and one respite place in a designated room. Among the facilities at the home are a large lounge and dining room with a bar, shop, activity room, library and small sitting room on the ground floor. There are two laundry rooms and a telephone kiosk for residents use. On the first floor there is another lounge, a small sitting room and a hairdressing room. There are two lifts that are fully wheelchair accessible and equipped with a seat. The grounds and the gardens at the rear of the home are very attractive with a gazebo and garden ornaments and a large patio area for service users to enjoy. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information we have received, or asked for, since the last key inspection. This includes the annual quality assurance assessment (AQAA) that was sent to us by the service in October 2009. The AQAA is a self assessment that focuses on how well people who live here feel their care and support needs are met. It also gives us some numerical information about the service, for example, the number of staff trained to the nationally recognised standard - National Vocational Qualification in Care or Health and Social Care at Level 2 or above. The home manager also sent a copy of their most recent review report (March 2009) from Investors in People that sets out the strengths and weaknesses the assessor found, and suggestions about how the home could improve in the weaker areas identified. We have looked at what the service has told us about things that have happened in the home in the past 12 months - these are called notifications that the home has to report to us by law. The previous report and AQAA for the home were reviewed, and AQAA record of any complaints they have received and how these were dealt with. We took into account the comments we received in the sample of our questionnaires (surveys) that were sent to residents, visiting health and social care professionals and the homes staff. In December we received 5 completed surveys from residents, 5 from relatives, carers and advocates, 4 from staff, and 5 from health and social care professionals. What has this told us about the service? The home sent us their AQAA when we asked for it. It was clearly written and gave us a satisfactory amount of detailed information we required. It showed us how the home continues to develop and meet the individual needs of people who live here. The AQAA shows that the managers have identified ways in which some things could be improved and how they plan to do this in the year ahead. Survey comments received were largely very positive about the home - the staff, environment and social life. Some of the comments made were - (The staff) create a warm home; activities for the residents to do; treat residents with dignity and respect; respond quickly to the possible health problems and liaise with the appropriate person. Staff are very helpful and friendly. the home is clean and tidy. The staff at The Ridings are, without exception, kind, thoughtful and professional. They put the needs and concerns of my (relative) first and are always happy to see me and discuss any worries I may have. A lovely home - it has a lovely atmosphere and they (the staff) really care about the residents. All levels of staff seem interested in the care and safety of the residents. Meals are Annual Service Review Page 4 of 7 varied and taste good Im told. Staff always have time to answer visitors queries or concerns. All 4 of the staff surveys highlighted the training and personal development as something that the organisation does well in their view. The training in turn helps staff to improve their skills and the standard of care and support they give to the people living at The Ridings. The manager and AQAA tell us that there are regular staff meetings, a low staff turnover and an increasing proportion of care staff who have achieved the NVQ Level 2 qualification, or above (almost 50 per cent in October 2009). The company has its own established system for quality assurance and getting the views of the people who live here. The information available to the Commission indicates that the service continues to provide good outcomes for residents and their advocates and that the home is run in the best interest of the people living here. A few suggestions were made in peoples survey comments about things they felt the home could do better - such as improving the time taken by staff to answer the front door bell, staff availability in the communal lounges, and improved staff hand washing facilities in peoples flats. These were fed back to the home manager. Previous inspections and AQAAs indicate that residents and relatives have confidence in the homes complaints procedure. The home stated in its AQAA that in the 12 months up until October 2009 it had addressed two complaints. The Commission has not received any complaints about the service. The Commission is not aware of any current Local Authority safeguarding adults referrals. The homes AQAA tells us that they have introduced a number of new initiatives and changes in the past 18 months that have improved the quality of life for people living here, especially those who have memory problems. These include having some staff who act as Dignity champions who make sure that the privacy and dignity of residents is protected especially when receiving personal care and at meal times. Staff have had training in caring for people with dementia. Dementia specialists have been consulted about the lay out and design of rooms, especially bath and shower rooms, to make these areas more homely and more easily recognisable for those people with memory problems. Other developments include membership of Cinnamon Trust - an organisation the promotes introducing pets to residential homes and finding homes for peoples pets if they are no longer able to care for them; changing the time of the main meal of the day, at residents request, to the evening; improving the homes links with community groups; and improved ways of writing care plans so that the needs and preferences of people living here are accurately recorded and staff have the information to support and care for them. The AQAA tells us some of the ways the home intends to make further improvements for example, by starting a relatives forum; appointing a second activities coordinator so that the range of activities can be even more flexible to meet the wide range of needs of the residents; and developing more links with the community so that people join residents for activities and social events at the home. Annual Service Review Page 5 of 7 What are we going to do as a result of this annual service review? We are not going to change our inspection plan and may do a key inspection by 30/11/2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. 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