Latest Inspection
This is the latest available inspection report for this service, carried out on 1st March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for The Sycamores.
Annual service review
Name of Service: The Sycamores The quality rating for this care home is: The rating was made on: two star good service 2 0 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Tony Railton Date of this annual service review: 2 0 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Norton Road Wakefield WF1 3PB 01924379994 01924379996 sycamores@tri-care.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Tri-Care Ltd Number of places (if applicable): Under 65 Over 65 0 40 The maximum number of service users who can be accommodated is: 40 The registered person may provide the following category of service only: Care Home only - Code PC, To service users of the following gender: Either, Whose primary care needs on admission to the home are within the following category: Old age, not falling within any other category - Code OP, maximum number of places 40 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Sycamores provides personal care and accommodation for up to 40 older people. The home is built on two levels with single en-suite accommodation and provides shared lounges and dining rooms. There is a passenger lift and assisted bathing for those who require them. The grounds and gardens to the home are well presented and accessible. There is a large garden to the front with trees and flowering shrubs and garden furniture for the use of people using the service. There is car parking to the front of the building and the home is easily accessible to local shops, church and public houses. On the 19th January 2010 the Acting Manager said that the fees ranged from
Annual Service Review Page 2 of 6 2 0 0 2 2 0 0 9 £396.00 to £525.00 per week. Further information about the services provided and the role of the CQC can be obtained by contacting the home or e-mailing sycamores@tri-care.co.uk Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at the previous inspection visit reports and the service history.We also considered the information sent to us by the service providers and in particular the Annual Quality Assurance Assessment and the Staff Training Matrix. We also discussed the service with the Acting Manager. We also considered the returned CQC Have Your Say surveys from people living in the home and their relatives. What has this told us about the service? To make sure the service can meet peoples personal and health care needs records show these are assessed before coming to live in the home. The Acting Manager confirmed that they continue to go to meet people and complete an assessment of their care and support needs before they are offered a place in the home. Record show everyone coming to live in the home have care plans telling staff what they need to do to meet peoples personal care and support needs. These plans are looked at regularly and amended to show and reflect peoples changing needs. Peoples health care needs are met by ordinary community based service including local General Practitioners, District Nurses, Tissue Viability and Continence Nurses. Other services are also available such as Optician,Dentist, and Chiropodist. Records also show some people are also supported by the Community Mental Health Team and Specialist Social Workers. The returned surveys show people and their relatives feel their care and support needs are met. People are protected by the way staff are recruited and selected as records show references, Police and POVA,(Protection of Vulnerable Adults List) checks are taken up before they are employed. The Acting Manager confirmed that the appropriate checks are completed by the Service Providers Human Resources department before they are employed. To protect people from any kind of abuse, records show there is a Safeguarding Policy and Procedure for staff to follow that includes the Wakefield Local Authority Protocols. To protect people further, the Acting Manager and staff training Matrix show staff also have Safeguarding training and update training. To make sure what people say is taken seriously and acted upon there is a Complaints Policy and Procedure in the Service User Guide given to everyone coming to live in the home. Records show the complaints Policy and Procedure is displayed and is accessible to visitors. The records show the home has received one complaint recently. Discussion with the Acting Manager found this was dealt with properly in the appropriate timescales. The returned surveys show people and their relatives know how to make a complaint but only one said they have ever had to do this, however, the complaint was quickly dealt with. Discussion with the Acting Manager found the one complaint received, concerned the lack of heating in the home. They said as a consequence of this all of the homes hot water boilers have been replaced and are now fully functional. Records show peoples care and support needs are met by trained staff. To keep people Annual Service Review Page 4 of 6 safe records show they have Moving and Handling,Infection Control, First Aid and Food Hygiene training. To make sure peoples care needs continue to be met the Acting Manager said there is enough staff planned to be available to meet the care and support needs of people living in the home. However, one returned relatives survey says they would like to see staff spending more time talking to residents as they seem to be task orientated. The Acting Manager said staff are encouraged to spend quality time and socilise with people living in the home. One returned survey suggested that some staff need better training in how to speak with a more gentle tone, and with more kindness and respect. The Annual Quality Assurance Assessment shows there are a range of activities organised regularly for people living in the home. These include visits from local community groups, entertainers and seasonal celebrations. Records show people are offered a varied and balanced diet. Records also show peoples dietary needs are assessed and care plans developed telling staff what they should do to make sure people have enough to eat and drink. Records also show peoples choices and preferences are respected. The returned satisfaction surveys show people feel the quality of the meals provided is good. The minutes of the residents and relatives and staff meetings show people have the opportunity to comment on the running of the home and the quality of the services provided. The returned surveys show people and their relatives are generally happy with the home and the care and support provided. The Acting Manager said service users satisfaction surveys are also used to gain peoples views , however, there are very few completed surveys returned. They went on to say that the satisfaction surveys are currently under review and the service is looking at other ways to engage with families and other visitors to the home. What are we going to do as a result of this annual service review? This Annual Service Review confirms the Two Star rating which means people using the service continue to experience good quality outcomes. The Care Quality Commission does not anticipate visiting the service, but can visit the home at any time if there is a reason to do so. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
