Latest Inspection
This is the latest available inspection report for this service, carried out on 3rd November 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for The Walled Garden.
Annual service review
Name of Service: The Walled Garden The quality rating for this care home is: The rating was made on: three star excellent service 0 9 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Kerry Kingston Date of this annual service review: 2 9 0 9 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: Calcot Grange, Mill Lane Reading Berkshire RG31 7RS 01189451712 Telephone number: Fax number: Email address: Provider web address:
walledgarden@btconnect.com Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Residential Community Care Limited Number of places (if applicable): Under 65 Over 65 10 0 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Walled Garden is a residential care home offering twenty-four hour personal care to ten adults of both sexes who have learning and associated behavioural difficulties. The home is a two-storey building and has a single storey extension built on the side of the house. The home is situated in a quiet residential area approximately five miles from Reading Town Centre. There are local facilities within walking distance of the home. The home has its own vehicle and service users are able to access public transport, as appropriate. The fees as at October 2008 were from £88,647 to £199,687 per annum. 0 9 1 0 2 0 0 8 Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at the annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. We looked at surveys (five) completed by people who live in the home, one was completed with some assistance from staff. We checked what the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. We looked at the previous key inspection report and the results of any other visits that we have made to the service in the last 12 months. We looked at relevant information from other organisations. We looked to see if other people have told us anything about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing an excellent service. The home continues to let us know about things that have happened since our last key inspection,such as two incidents which impacted on the people who live in the home, they work well with us and have shown us that their service continues to provide excellent outcomes for the people who use it. The AQAA noted that there have been several developments some as a result of listening to the views of the people who use the service. There have been developments in increasing evening social activities and people looking at aspects of cultural, religious, identity and gender and incorporating them into new policies for their own files (via service user forum meetings.) People have up-dated their policy file to include new policies that they feel are relevant to them and have put them into picture and word formats that they can understand. The AQAA reported that everyone who lives in the home has been provided with new bedroom furnishings and fixtures that they have chosen.The AQAA noted that there is a more effective induction process that includes new staff being allocated a mentor from the experienced staff team, to ensure that they can offer good quality care to people, as soon as possible after talking up post. The home is also working hard to build positive relationships with neigbours. The five surveys received form people who use the service were all positive, comments included I like most staff here, they look after me well, I have a good time living here, I like the staff Cate, my house is nice, I go to church and lie in at weekends,we Annual Service Review Page 3 of 5 have service user meetings and forum meetings, I like it here, I like the service, the home and the staff provided,I love living in my nice home and everyone helps me and listens to me. When asked what the home could do better most people said nothing the only three comments were, we could have more parties, I could go to a club to do some Christmas decorations and I could see my advocate more often so he could take me out. The AQAA reported that all Polices and Procedures are current and all were reviewed in December 2008, people who use the service have those that they feel are relevant to them produced in a format that they may be able to understand. The home reported that three complaints have been received by them, in the past year, and all have been concluded satisfactorily within a 28 day period. It also noted that one person who uses the service had been successfully supported, through all the necessary stages, to make a formal complaint. One safeguarding incident occurred, which was properly dealt with and concluded. No information about complaints or safeguarding issues have been received by the Commission since the last inspection. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by the 9th October 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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