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Care Home: Thorndene

  • 107 Thorne Road Doncaster DN2 5BE
  • Tel: 01302327307
  • Fax: 01302327307

Thorndene is registered currently for twenty two people over 65 years of age. The registered providers and their staff provide accommodation, personal care, catering, laundry and domestic services. The home is owned by Mr Gerald and Mrs Kathleen Pickup. The building is a large Victorian property, which has been converted and extended to provide living, dining and bedroom accommodation with bathroom, kitchen and toilet facilities. People living at the home have access to all floors via the passenger lift. The home is close to the centre of Doncaster with access to the town`s facilities and shops. The last key inspection report dated 4th June 2007 is available on request at the home. Information about the service is given to new and existing people to the home detailing the accommodation, facilities and services provided. Information gained on 20th April 2010, told us the weekly fee was £409.40 per week. Additional charges not covered by the fees are private chiropody, hairdressing, newspapers and magazines at cost price.

  • Latitude: 53.52799987793
    Longitude: -1.1210000514984
  • Manager: Mrs Natalia Tucker
  • Price p/w: £409
  • UK
  • Total Capacity: 22
  • Type: Care home only
  • Provider: Mr Gerald Pickup,Mrs Kathleen Pickup
  • Ownership: Private
  • Care Home ID: 16786
Residents Needs:
Old age, not falling within any other category

Previous Inspections

This may not be the latest inspection for this service as we are having techinical problems updating from CQC - please check directly on the regulators website for the most recent report; bestcarehome hopes to be back to regular updates shortly.

For extracts, read the latest CQC inspection for Thorndene.

Random inspection report Care homes for older people Name: Address: Thorndene 107 Thorne Road Doncaster DN2 5BE three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Valerie Hoyle Date: 2 0 0 4 2 0 1 0 Information about the care home Name of care home: Address: Thorndene 107 Thorne Road Doncaster DN2 5BE 01302327307 F/P01302327307 thorndene@dsl.pipex.com Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Natalia Tucker Type of registration: Number of places registered: Conditions of registration: Category(ies) : Mr Gerald Pickup,Mrs Kathleen Pickup care home 22 Number of places (if applicable): Under 65 Over 65 22 old age, not falling within any other category Conditions of registration: 0 The maximum number of service users who can be accommodated is: 22 The registered person may provide the following category of service only: Care home only - Code PC To service users of the following gender: Either Whose primary care needs on admission to the home are within the following category: Old age, not falling within any other category - Code OP, maximum number of places: 22: Date of last inspection Brief description of the care home Thorndene is registered currently for twenty two people over 65 years of age. The registered providers and their staff provide accommodation, personal care, catering, laundry and domestic services. The home is owned by Mr Gerald and Mrs Kathleen Pickup. Care Homes for Older People Page 2 of 9 Brief description of the care home The building is a large Victorian property, which has been converted and extended to provide living, dining and bedroom accommodation with bathroom, kitchen and toilet facilities. People living at the home have access to all floors via the passenger lift. The home is close to the centre of Doncaster with access to the towns facilities and shops. The last key inspection report dated 4th June 2007 is available on request at the home. Information about the service is given to new and existing people to the home detailing the accommodation, facilities and services provided. Information gained on 20th April 2010, told us the weekly fee was £409.40 per week. Additional charges not covered by the fees are private chiropody, hairdressing, newspapers and magazines at cost price. Care Homes for Older People Page 3 of 9 What we found: The excellent star rating for this service was made at the previous inspection visit on 4th June 2007. The rating cannot be changed during a random inspection visit. However, we can still inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Before we carried out this inspection of the service we looked at the Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a selfassessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. We also looked at what the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. We looked at outcomes from previous inspection reports including an Annual Service Review on 12th May 2009 where we judged that they were still providing an excellent service. The visit lasted for 2 hours starting at 11:30 finishing at 13:30. The registered manager assisted with the inspection process. We looked at procedures relating to the safety and protection of people who use the service. This included discussion about arrangements for supporting people with their personal money, complaints and safeguarding procedures. We looked at three staff recruitment files to assess if the right staff were employed to keep people safe, and we interviewed a member of staff. We audited medication to assess if people received their medication as prescribed and we looked at the surveys we received from people who use the service, health and social care professionals and staff. Their views are included in this report. We also looked at the one requirement we made on our last inspection, to assess if the service had made improvements to their recruitment and selection procedures. The outcome is as follows: The staff recruitment files were organised and easily audited. They included the required documents which confirmed staff were correctly employed. The staff member told us that they had undertaken a robust induction which included moving and handling training, fire instruction and safeguarding adults training. He told us he was also being supported to undertake NVQ level 3. We looked at the medication administration (MAR) records and they were accurately completed, which confirms people receive their medication as prescribed. They had robust procedures, which ensured controlled drugs were administered safely and their records were clear and concise. We looked at the complaints records and discussed the procedure with the registered manager. She was able to confirm that timescales for responding to complaints were followed. They have procedures to ensure people were protected from abuse and the manager was able to demonstrate a good understanding of the procedures. The AQAA told us that they had not made any referrals to safeguarding adults. Staff regularly Care Homes for Older People Page 4 of 9 received training to ensure they knew what action they needed to take to keep people safe from harm, which included training in Safeguarding of Vulnerable Adults (SOVA), Mental Capacity Act (MCA) and the Deprivation of Liberty (DOL) procedures. What the care home does well: The Annual Quality Assurance Assessment (AQAA) was sent to the home and returned to us in a timely manner, it was comprehensive and told us about how the service has progressed since the last inspection. We sent 25 surveys to the service, including 10 to people who use the service (some were completed by relatives due to peoples limited capacity), 5 to health and social care professionals and 10 to staff who worked at the home. The surveys from people who use the service told us: They have a good team of management and staff who always make it a happy environment. It encourages peoples independence within their capabilities. It creates a feeling of a family home. They provide an excellent varied diet, and nothing is too much trouble for staff. First impressions were correct - a truly excellent home. Creates a homely, comfortable atmosphere. They respect individuals wishes and we have excellent food. They communicate well with my relatives, staff are aware of my needs. The home is a model of good practice. The care and support I receive is excellent. Meals are always on time and enjoyable. The staff are always helpful and I can talk and have a laugh with them. Health and Social Care Professionals told us: The service undertakes assessments to ensure the right service is planned for people living at the home. They said peoples social and health needs are properly monitored, reviewed, and met by the service. The service is good at seeking advice to improve their well-being, and they always support people appropriately with their medication. They told us the service always respects peoples dignity and treat people with respect. They feel that the staff have the right skills and competencies and meet peoples diverse needs. They told us that the service responds appropriately to any concerns raised about the service. Surveys from staff told us: They were given up to date information to enable them to deliver the care and support people need. Three said they usually received up to date information. They all feel they were recruited fairly and thoroughly and the induction covered things they needed to do their job. They said the training was relevant to their role and it helped them to understand and meet the needs of people who use the service. They said the training was up to date and gave them the knowledge about the healthcare of people. They feel Care Homes for Older People Page 5 of 9 supported by the managers, and they know what to do if they have any concerns about the home. Comments from staff included: I think it is a very good home to work at, we are provided with excellent training and we have good support from the managers. I feel we provide quality care and promote peoples independence. I feel we have good relationships with our relatives. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 6 of 9 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 7 of 9 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 8 of 9 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 9 of 9 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. 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