Latest Inspection
This is the latest available inspection report for this service, carried out on 12th November 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Titchfield Lodge.
Annual service review
Name of Service: Titchfield Lodge The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Patricia Trim Date of this annual service review: 0 6 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 66 Titchfield Park Road Titchfield Park Titchfield Hampshire PO15 5RN 01489588584 01489576299 titchfield@iliace.com winchesterroad@ilg.co.uk Iliace Ltd Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Miss Zoe Picking Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 4 0 The maximum number of service users to be accommodated is 4. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning disability (LD). Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Registration of new manager Zoe Picking Change of responsible individual to Marie McCourt Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Titchfield Lodge is registered to provide care and accommodation to four people with learning disabilities, between the age of 18 and 65. The accommodation is provided in
Annual Service Review Page 2 of 6 a large detached house in Titchfield Park, approximately half a mile from local shops and transport links. Each person has their own single bedroom and shares the use of kitchen, lounge, conservatory and gardens. The home has a car which staff support people to access. The home is part of ILG, a service that provides care to people with learning disabilities and which has a number of services in Hampshire and other parts of the country. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The service sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The AQAA recorded that the service wishes to develop a more person centred approach to care planning and to ensure care plans are reviewed every six months. This is so people who use the service can be offered the support they need to achieve their identified goals. People who use the service are offered a wide range of activities and recent additions have included horse riding, music therapy, arts and crafts and massage. Photographs are used to help people who use the service make an informed choice about what they do. The service has demonstrated it is able to work with other agencies to manage safeguarding issues effectively to minimise the risk to people who use the service. We did not send any survey forms to the people living in the service, but it was evident at the last inspection that they liked living at Titchfield Lodge. The AQAA recorded that no complaints had been received by the service. The complaints procedure is available to everyone in a number of formats to make sure people who use the service have the information they need to make complaints. One survey was received from a member of staff. This person felt the service offered good training and support which enabled staff to meet the needs of people who use the service. They felt the service offers the service users activities, but thought these could be improved by offering more activities at weekends. Annual Service Review Page 4 of 6 The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 23rd October 2010.. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. The last key inspection was completed on 23rd October 2007 and the service had an annual service review on 9th October 2008. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
