Latest Inspection
This is the latest available inspection report for this service, carried out on 4th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Troydale Farm.
Annual service review
Name of Service: Troydale Farm The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Dawn Navesey Date of this annual service review: 2 6 1 1 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: Troydale Lane Pudsey Leeds West Yorkshire LS28 9JT 01132555984 01132394439 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Mrs Edna Gilbank Number of places (if applicable): Under 65 Over 65 0 13 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Troydale care home was built as a farmhouse in 1706 and was first registered as a care home in July 1989. The house has been sympathetically converted and many of the original features have been retained. The home now provides personal care for up to thirteen older people with a moderate level of disability. Nursing care is not provided. Troydale is set in farmland in the Tong-Cockersdale conservation area and has extensive views over Troydale valley. It has pleasant gardens and car parking is provided in the grounds. The home is only a short distance from Pudsey town centre and has public transport links with Leeds and Bradford. Accommodation is provided in nine single and two double rooms on two floors. Bedrooms are fitted with washbasins and there are a number of communal toilets and
Annual Service Review Page 2 of 7 NONE bathrooms. The communal lounge and dining room are on the ground floor. There is level access to the home and a stair lift provides access to the first floor. Information about the home is provided in the form of a statement of purpose and service user guide. Both these documents are available at the home, are regularly updated and outline the terms and conditions for residents. The current fees are available by contacting the manager of the home. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information we have received, or asked for, since the last key inspection. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection, which was carried out on 27 November 2007. The previous annual service review, which was carried out on 3 November 2008 . What has this told us about the service? The home sent us their annual assurance assessment (AQAA) when we asked for it. It was fairly detailed and gave us good information about the service. We looked at the information in the AQAA and our judgement is that, in the main, the home is still providing a good person centred service and they know how they are going to make further improvements to the service. For example, in the AQAA, the manager said they want to improve the service by introducing a pictorial menu for people who have dementia, making it easier for them to make choices from the menu. She also said they were going to continue with their staff training programme to keep staff well motivated and informed and provide more in-house training on safeguarding adults to make sure staff know how to protect people properly. They have good systems in place to make sure people who use the service have their views listened to and acted upon. In the AQAA, the manager said they have care planning meetings, monthly reviews and satisfaction surveys for people who use the service. This means they have a variety of ways available to them for expressing their views. She also told us of a number of improvements that have been made to the service since our last visit to the home and as a result of listening to what people want from the service. These included: Menus have been changed to suit individual tastes and preferences. Annual Service Review Page 4 of 7 There are new systems in place to make sure peoples laundry is returned to them properly. The introduction of social care plans that are tailored to peoples needs. A new pre-admission assessment which gathers more information on peoples needs and includes them and their family. We received comments from six people who use the service or their relatives. They were, in the main, positive about the service, care and support they receive. People said they always or usually get the care and support they need. Most people said there was always or usually enough staff for them. Other comments included: The home provides a very caring, homely environment Staff are excellent- very committed and genuinely caring They treat the residents with respect and provide individual care depending on the needs of the residents The food is excellent, all home cooked, plentiful and appetising Creates a cosy atmosphere with a homely feeling Its clean and tidy The home sees to all my needs and comforts. One person said they felt that more staff could be available. Another said they thought there could be more opportunities for activities for people. We spoke to the manager of the service to ask if they had carried out the work we said they must at our last visit to the home. The manager said that radiater covers had now been fitted to most radiaters in the home, making them safer for people who use the service. She also told us a fire door as required by the fire officer had now been fitted to make sure the environment is safe. The home continues to let us know about things that have happened since our last key inspection and have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. We have not received any concerns about the home in the last year. In the AQAA, the manager also said they had not received any complaints or concerns. What are we going to do as a result of this annual service review? It is our statutory responsibility to inspect all care services at least once every 3 years. The completion of the risk assessment and annual service review has not changed our
Annual Service Review Page 5 of 7 view of the quality rating of this service therefore we are not planning to inspect this service before 26th November 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
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