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Care Home: Two Trees

  • 33 Milehouse Road Milehouse Plymouth Devon PL3 4AF
  • Tel: 01752561189
  • Fax: 01752558181
  • Planned feature Advertise here!

Two Trees is a care home providing personal care and accommodation for twenty-eight people with a learning disability, who may also have physical disabilities. The age range is mainly 18 to 65 but there are a few people living in the home who are now over 65 years old. The home is privately owned by Mr and Mrs Gliddon, and Mrs Pillage, who is also the Registered Manager. The fee levels are between 324 pounds and 868 pounds, although these may vary depending on the individual needs. Information about the home and copies of inspection reports can be obtained from Mrs Pillage. The original home was opened in 1978 and is now comprised of three interlinked, three-storey terraced houses, with one main entrance, situated in the Milehouse area of Plymouth. It is within walking distance of local shops and amenities, central Plymouth is easily accessible by public transport, and the home has its own vehicles. All the bedrooms are single and are located on each floor. Over half of the bedrooms have en suite toilets, with many having en suite showers or baths, some of which are adapted to meet the specific needs of individuals. There are also communal bathrooms, showers and toilets throughout the home. The home is partially wheel chair accessible and has a shaft lift as well as a stair lift. The home has two through lounge/dining rooms, two conservatories, a music/relaxation room and a room for the specific use of a visiting hairdresser. There is a large area of patio space at the rear of the building that has been made accessible to everyone. This area can be accessed either from the lane to the rear of the building or from the rear of the ground floor. On street parking is available at the front of the home.Annual Service Review

  • Latitude: 50.38399887085
    Longitude: -4.1620001792908
  • Manager: Mrs Paula Marie Pillage
  • Price p/w: ~
  • UK
  • Total Capacity: 28
  • Type: Care home only
  • Provider: Mrs June Ann Gliddon,Mr Roger Festin Gliddon,Mrs Paula Marie Pillage
  • Ownership: Private
  • Care Home ID: 17100
Residents Needs:
Physical disability, Learning disability

Latest Inspection

This is the latest available inspection report for this service, carried out on 15th December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

For extracts, read the latest CQC inspection for Two Trees.

Annual service review Name of Service: Two Trees The quality rating for this care home is: The rating was made on: three star excellent service 1 7 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Kim Fowler Date of this annual service review: 1 1 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 33 Milehouse Road Milehouse Plymouth Devon PL3 4AF 01752561189 01752558181 twotrees@dsl.pipex.com Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : learning disability physical disability Conditions of registration: Mrs June Ann Gliddon,Mr Roger Festin Gliddon,Mrs Paula Marie Pillage Number of places (if applicable): Under 65 Over 65 28 28 0 0 The maximum number of service users who can be accommodated is 28 The registered person may provide the following category of service only: Care home only - Code PC to service users of either gender whose primary care needs on admission to the home are within the following categories: Learning disability (Code LD) Physical disability (Code PD) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Two Trees is a care home providing personal care and accommodation for twenty-eight people with a learning disability, who may also have physical disabilities. The age range is mainly 18 to 65 but there are a few people living in the home who are now over 65 years old. 1 7 1 1 2 0 0 8 Annual Service Review Page 2 of 6 The home is privately owned by Mr and Mrs Gliddon, and Mrs Pillage, who is also the Registered Manager. The fee levels are between 324 pounds and 868 pounds, although these may vary depending on the individual needs. Information about the home and copies of inspection reports can be obtained from Mrs Pillage. The original home was opened in 1978 and is now comprised of three interlinked, three-storey terraced houses, with one main entrance, situated in the Milehouse area of Plymouth. It is within walking distance of local shops and amenities, central Plymouth is easily accessible by public transport, and the home has its own vehicles. All the bedrooms are single and are located on each floor. Over half of the bedrooms have en suite toilets, with many having en suite showers or baths, some of which are adapted to meet the specific needs of individuals. There are also communal bathrooms, showers and toilets throughout the home. The home is partially wheel chair accessible and has a shaft lift as well as a stair lift. The home has two through lounge/dining rooms, two conservatories, a music/relaxation room and a room for the specific use of a visiting hairdresser. There is a large area of patio space at the rear of the building that has been made accessible to everyone. This area can be accessed either from the lane to the rear of the building or from the rear of the ground floor. On street parking is available at the front of the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgment is that the home is still providing a excellent service and that they know what further improvements they would like to make. The AQAA told us the home continues to listen to the people who use the service and their representatives. They said, ensure aims and objectives, residents charter are read by all staff and is reviewed, included in the residents chart is the right of fulfillment, dignity, autonomy, individuality, esteem, high quality of life, freedom of emotional expression and to take risks. And goes onto say, To continue to support our residents with their ever changing health needs. People living in the home always tell us that they are happy there. They are particularly pleased with the quality of the food they get and activities they are able to do. One comment when asked about what does the home do well wrote, The trips we go on. We received comments from 3 Health Care Professionals and all were satisfied with the quality of the care. One comment was All service users are treated with respect and dignity and every effort is made to ensure all needs are met at all times. Another wrote, I am impressed by the quality of care given. The CQC has received no complaints since the last inspection. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide excellent outcomes Annual Service Review Page 4 of 6 for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 17th November 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!

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