Latest Inspection
This is the latest available inspection report for this service, carried out on 31st December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Tylecote.
Annual service review
Name of Service: Tylecote The quality rating for this care home is: The rating was made on: two star good service 2 8 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jennifer Hughes Date of this annual service review: 2 4 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 10 Furness Road Morecambe Lancashire LA3 1EZ 01524414834 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Sylvia Peters Number of places (if applicable): Under 65 Over 65 9 0 The registered person may provide the following categories of service only. Care home only - code PC, to people of the following gender:- Either. Whose primary care needs on admission to the home are within the following categories: - Learning disability Code LD, The maximum number of people who can be accommodated is: 9 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Tylecote is situated on Furness Road in Heysham. The home is a Victorian semi detached house and is registered to provide residential care for a maximum of nine adults of both sexes with a learning disability. Accommodation is provided in five single bedrooms and two double/twin bedrooms. The double room is currently being occupied by a couple and the twin room by two residents who have shared the room for many years. Communal areas include a lounge/diner and an additional lounge.
Annual Service Review Page 2 of 6 No changes 2 8 1 0 2 0 0 8 A small garden area is provided at the front of the home and a patio area is available at the back for the residents to relax in and have occasional barbeques. The home is relatively close to all the amenities of Morecambe promenade. The fees for the home at October 2008 ranged from £460.50 to £804.50 a week, based upon the care support needs of the individual. Current information regarding fees can be obtained from the manager. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service, such as numbers of staff and what qualifications they hold. Any surveys returned to us by people using the service, and from other people with an interest in the service. What the service has told us about things that have happened in the service. The inspection record. This is a document where we record any activity or information that we receive about the home. Information we have about how the service has managed any complaints. The previous key inspection report and annual service reviews. What has this told us about the service? The agency sent us their AQAA when we asked for it. It was very clear, and gave us all the information we asked for. The information showed us that the service is continuing to make sure the people who receive the service are well supported. There is continual self monitoring to make sure good standards are kept. The management of the home is open, and service users, staff and relatives are encouraged to help in developing the service. Information provided by the manager told us Our approach is person centred, which puts the individuals views at the centre and ensures everything we do is based around what is important to that individual. She told us about some service users who were supported every week to attend their church, and any other functions they wished to go to. Surveys we received from service users were all positive, with comments such as They help me to do things I like to do, cinema and SPACE (multi-sensory centre), going to college and They support me with my needs and hobbies. I will be going horse riding soon and I like this. Another commented They help me with my computer and I love my food here. Staff confirmed that they received good induction and relevant training, and they all felt they had enough support and knowledge to meet peoples differing needs. The Annual Service Review Page 4 of 6 manager told us of the funding for staff training they had been successful in obtaining, enabling large amounts of in-house and external training. Of the eight care staff employed at the moment, seven of them hold National Vocational Qualifications, with the eighth working towards one. Staff surveys were also positive, with comments such as, I am very happy at Tylecote. I have learnt a lot - everything is covered, and professional. Everyone is treated with respect, we all work as a team, and it works well. Another commented,Apart from a little modernising, its a great house and the clients that live there are fantastic to work with. All the staff care so much, making Tylecote a great working environment. The service holds the Investors In People award, showing a commitment to staff training and development, and has also been accepted onto the local authoritys Preferred Provider scheme. Neither the home, nor the Care Quality Commission, have received any complaints since the last inspection. The provider works with us, and has demonstrated that their service continues to provide very good outcomes for the people who are supported by them. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will continue to monitor the service. We can inspect the service at any time if we have concerns about the quality of the service, or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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