Care Home: Warde Aldam Christian Nursing Home

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Annual service review Name of Service: Warde Aldam Christian Nursing Home The quality rating for this care home is: The rating was made on: three star excellent service 1 2 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Tony Railton Date of this annual service review: 2 3 0 2 2 0 1 0 Annual Service Review Page 1 of 7 Information about the service Address of service: Westfield Lane South Elmsall Pontefract West Yorks WF9 2JX 01977643697 01977643452 Telephone number: Fax number: Email address: Provider web address:   www.southerncross.co.uk Trinity Care Ltd Name of registered provider(s): Name of registered manager (if applicable) Mrs Maureen McKechnie Conditions of registration: Category(ies) : dementia mental disorder, excluding learning disability or dementia old age, not falling within any other category physical disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 40 0 0 0 0 60 60 60 Three specific service users under the age of 65 category (DE), may reside at the home. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Annual Service Review Page 2 of 7 1 2 1 2 2 0 0 8 Warde Aldam Christian Nursing Home is situated on the outskirts of South Elmsall. Set back in its own grounds this single storey home has a large drive with parking to the front. There are extensive gardens to the front and smaller gardens to the sides and rear. Set on the top of a hill some of the views from some bedrooms, dining rooms and lounges of the surrounding countryside are spectacular. Warde Aldam consists of three separate units providing a home for up to sixty older people some of who may also have a physical disability or have a mental health problem. All residents are offered a room of their own, some of which may have en-suite facilities. Some of the toilet and bathrooms are shared and there is assisted bathing for those who require it. There is an activities room which is well equipped and activities are arranged on a regular basis for those who wish to participate. The home is support by other healthcare professionals including Community Mental Health Team, General Practitioners and Specialist Nurses. All areas of the home are decorated and maintained to a good standard. There is a homely and relaxed atmosphere created in the home and residents and their relatives are invited to comment on the quality of care and support provided. The provider informed the Care Quality Commission on 23rd February 2010 that fees range from £530.00 to £679.00 per week. Additional charges include hairdressing, private chiropody, newspapers and some selected activities. A service user guide detailing what services are provided and the aims and objectives of the organisation are available upon request. Information can also be obtained by e-mailing wardealdam@shealthcare.co.uk or visiting the homes website at www.southerncrosshealthcare.co.uk Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: 1. The annual quality assurance assessment (AQAA) that was sent to us by the service. 2. Surveys returned to us by people using the service, their relatives, staff who work at the home and professionals who have involvement with the home. 3. Information we have about how the service has managed any complaints. 4. What the service has told us about things that have happened in the service. These are called notifications and are a legal requirement. 5. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. 6. Relevant information from other organisations. We also discussed the services provided with the Registered Manager and looked at the homes quality assurance survey report and staff training records. What has this told us about the service? To make sure the service can meet peoples care and support needs records show these are always assessed before coming to live in the home. The records show people and their relatives are fully involved in the assessment process and have a say in how they are to be cared for and supported. To make sure peoples care needs are met they are set out in a plan of care telling staff how they prefer to be cared for. The care plans are looked at regularly and amended if need be to reflect peoples changing care and support needs. Peoples health care needs are met by ordinary community based health care services including local General Practitioners, District Nurses, Continence Advisors, Tissue Viability Nurses, opticians, Dentists and Chiropodist. Some people are also supported by the Palliative Care Team and others by the Community Mental Health Team Nurses and Specialist Social Workers. Records show people are protected by the way staff are selected and recruited as references, police and POVA (Protection of Vulnerable Adults List) and health checks are completed before they are employed. Peoples health , safety and welfare is promoted and protected as staff training records show they have, Moving and Handling, First Aid, Infection Control, Food Hygiene and Annual Service Review Page 4 of 7 Health and Safety Training. People are protected from any kind of abuse as there is a Safeguarding Policy and Procedure for staff to follow telling them what to do and how to report any allegations of abuse. The Safeguarding Policy and Procedure also includes the Wakefield Local Authority Safeguarding Protocols. To further protect people living in the home records show staff receive Safeguarding training. The Care Quality Commission records show there have been a number of Safeguarding referrals made by the home to the local authority. However, the records and discussion with the registered manager show these have mostly related to the care management of people who have mental health problems. The records show these have been properly reported and dealt with appropriately. What people say is taken seriously and is acted upon as there is a Complaints Policy and Procedure for staff to follow. The complaints procedure is accessible as it is displayed in the home and forms part of the Service User Guide given to people living in the home. The AQAA was informative and told us where changes have been made to provide a better service for people living in the home. We received comments from four people living at the home, and they expressed satisfaction with the care they receive. They feel they are well looked after and all said they receive the medical attention they need and require. One person did say that sometimes there could be more activities. People also said that staff are always available and that medical attention is always sought if they have are health problems. One comment was I am well looked after and like living here. Relatives of four people who live at the home returned surveys to us. They told us that they are always kept well informed about their relatives progress and about any incidents. All the relatives said that staff listen to them and act on any concerns. One comment was I have always been my relatives main carer. The staff at the home are aware of this and are happy to involve me in all aspects of my relatives care. Another relative said, I am really happy with the care being provided. A further comment was the home provides a happy environment with staff caring in all aspects. I consider myself fortunate that a place was available for my relative who appears very happy and content. One family member commented we are delighted with the care provided. A survey was returned by a health professional who visits the home. They gave positive comments about the home and said that the home was particularly good at planning and addressing end of life issues for individuals. People living in the home are protected by the way staff are recruited and selected as records show references, police and POVA (Protection of Vulnerable Adults List) and health checks are taken up before they are employed. Annual Service Review Page 5 of 7 Peoples health , safety and wellbeing is promoted and protected as records show staff have Moving and Handling, First Aid, Infection Control, Food Hygiene and Health and Safety training. To make sure the home continues to provide a good quality service the Quality Assurance Report completed by the service providers show they look at the service and check with people living in the home and their relatives to see that they are happy with the services provided. The home continues to let us know about things that have happened since our last key inspection and they have shown us that they manage issues well. They work well with us and continue to provide excellent outcomes for the people who use the service. What are we going to do as a result of this annual service review? This Annual Service Review has not changed the Three Star quality rating of this service, which means people living in the home continue to experience excellent quality outcomes. The Care Quality Commission does not anticipate visiting the service, however , can visit the home at any time if there is a reason to do so. . Annual Service Review Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. 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