Latest Inspection
This is the latest available inspection report for this service, carried out on 18th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Warren Lodge Care Centre.
Annual service review
Name of Service: Warren Lodge Care Centre The quality rating for this care home is: The rating was made on: two star good service 2 8 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Amanda Longman Date of this annual service review: 1 1 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Warren Lane Finchampstead Wokingham Berkshire RG40 4HR 08444725186 08444120631 warrenlodge@btconnect.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable): Phoenix Healthcare Ltd The registered provider is responsible for running the service Conditions of registration: Category(ies) : dementia old age, not falling within any other category Number of places (if applicable): Under 65 Over 65 41 0 0 41 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: The home has changed its name to Warren Lodge Care Centre. 2 8 0 1 2 0 0 9 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Warren Lodge Care Centre is operated by Forest Healthcare. It is registered to provide residential care for older people; it has an additional ground floor wing registered to provide personal care and support for older people who have dementia but do not need nursing care. The rooms are large and individual. Bedrooms are located over three floors; there is a shaft lift for access. Some double rooms are available but most are single and have en suite facilities. The property is situated near to Finchampstead in an attractive secluded area with views over the countryside at the rear. There is large
Annual Service Review Page 2 of 6 well-maintained garden with a small aviary. Ample car parking spaces are available and public transport is nearby. Local amenities include shops and a doctors surgery. At the last inspection the fees for the home ranged from 650 pounds to 750 pounds depending on the room size and the dependency of each person. Additional charges are made for extra services such as hairdressing and for personal expenditure such as newspapers or magazines. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The AQAA told us that the home continues to seek the views of the people who live there. They have meetings with residents and relatives, review care plans monthly and use quality assurance surveys. They are planning to look at how to involve residents more in the running of the home through a residents committee. They also have a suggestion box. Improvements have been made in activities by increasing the hours of the external activities co-ordinator, and to the dining experience through the chef now serving meals from a hot trolley in the dining room. This has enabled greater interaction between the chef and the residents. The home is planning further improvements, for example a mini bus to take people out, and are applying for planning permission to extend the facilities of the home. There have also been additional improvements to staff training over the last year and a continuing high proportion of staff (88 ) are qualified to NVQ(National Vocational Qualification in Health and Social Care) level 2 or 3. We received completed surveys from four of the people who live there and from seven of the people who work there. People living at Warren Lodge tell us that they are happy there. That staff listen to them and act on what they say and are usually available when they need them, the home is always fresh and clean, the food is good and there are always programmes of activities to entertain people. One comment from a person who has lived there for several years was I am very comfortable. Another person commented that the home is a very friendly happy place and that the staff are helpful and friendly. Another person used the words warm, friendly and happy and someone else said warm and caring Annual Service Review Page 4 of 6 The surveys from staff stated that they were regularly supported and received appropriate training. Comments included that each resident is treated as an individual and that there is always a friendly, homely atmosphere. People stated they enjoyed working a Warren Lodge. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We will not change our inspection schedule but we can inspect the service at any time. Annual Service Review Page 5 of 6 Reader Information
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