Latest Inspection
This is the latest available inspection report for this service, carried out on 9th December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Waxham House.
Annual service review
Name of Service: Waxham House The quality rating for this care home is: The rating was made on: two star good service 3 0 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Anita Tengnah Date of this annual service review: 3 0 1 0 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: 1 High Park Road Ryde Isle of Wight PO33 1BP 01983564326 01983564326 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category physical disability Conditions of registration: Mr Sanjay Prakashsingh Ramdany,Mrs Sandhya Kumapi Ramdany Number of places (if applicable): Under 65 Over 65 0 20 20 0 The maximum number of service users to be accommodated is 20 The registered person may provide the following category of service only: Care home only (PC) to service users of the following gender; Either whose primary care needs on admission to the home are within the following category; Old age, not falling within any other category (OP) Physical disability (PD) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Waxham House is a registered with the Care Quality Commission to provide care and accommodation for up to twenty people in the older person category. Waxham House is situated within a residential area of Ryde and is a short journey by car from the facilities and amenities of Ryde esplanade and the town. The premises is a large period town house, which has been adapted to provide residential accommodation with
Annual Service Review Page 2 of 7 3 0 1 0 2 0 0 8 a lift to the first floor or chairlifts. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We have used the Annual Quality Assurance Assessment (AQAA.) This is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. The Annual Quality Assurance Assessment that was returned to us by the service. We sent out surveys to people using the service, staff and external professionals. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection report. What has this told us about the service? We received the AQAA as requested and this provided with information about the service. We sent out a number of survey forms to the service users, the staff and other care professionals. We have received a good response from the people that we surveyed as part of this review. This included six service users, three healthcare professionals and seven staff surveys. Information from the AQAA states that as part as listening to people, the service has changed the timing of the teatime meal, the garden facility has been improved with seating available. A new television aerial has been put in place to improve television reception in the service users bedrooms. Access to the garden has also been improved with a ramp. The service is planning to include a wet shower area that will facilitate access and meet the preferred needs of people accommodated. As part of their internal quality assurance, the service sought the views of the service users and external agents. This showed that they had a positive response to their surveys. We have received a good response to the surveys that we did as part of this review. Some of the comments from people we surveyed included: The health and social care professionals tell us that the home usually respect the privacy and dignity of people and respond to their diverse needs. Another comment was the service always supports people to live the life they choose wherever possible. Service users comments included: Provides a caring family atmosphere. Very kind and caring. A relative response to what does the service does well was everything. Annual Service Review Page 4 of 7 Everything is good except for the bed which is not comfortable. Meals, carers are very nice. The place is always clean. Comments from the staff were that they had information about how to support people and an induction when they started work. They say that all things are done well and if there are any issues, they are dealt with at the time in an appropriate manner. What the service does well included such comments as: I feel that the home has a happy family atmosphere and meets the needs of the residents. Healthy balanced meals are provided to the service users. Service users birthdays and Christmas parties. Rights of choice. Interacting well with the relatives. All things in the home are done to a high standard, if not they are dealt with in appropriate ways. What the service could do better included: More staff meeting, and two staff members stated that they would like better communications between staff excluding management. More one to one. More staff when needed. Some of the areas of concerns from the staff were that there was a lack of staff, especially to cover for sickness. More training was needed to include first aid. Staff should be provided with appropriate sleeping facility as part of their sleeping in duty. Not just pull out camping bed outside the office and lift. Staff tell us that they would like the hours worked changed the sleeping in staff stay and work until four OClock in the afternoon. We have information that the medication cupboard need locking also. This is an area that the registered person must take immediate action to ensure that people are not put at risks of harm. Another staff comment was that the food could be better and there was a lack of staffing. Comment was some of the residents need nursing home as we are only carers and we dont have the time that they need. The AQAA states that the service has twelve permanent carers and ten of them have
Annual Service Review Page 5 of 7 achieved the National Vocational Qualification (NVQ) at level 2 and above. Information form the AQAA showed that the registered person is planning training in the prevention of abuse for the staff. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and we will carry out a key inspection according to our risk based inspection approach and information we receive. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of people at the service. Annual Service Review Page 6 of 7 Reader Information
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