Latest Inspection
This is the latest available inspection report for this service, carried out on 6th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for West View Lodge.
Annual service review
Name of Service: West View Lodge The quality rating for this care home is: The rating was made on: two star good service 0 2 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Stephen Ellis Date of this annual service review: 0 2 1 2 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: 124a West View Road Hartlepool TS24 0BW 01429234929 01429865210 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: West View Lodge Limited (wholly owned subsidiary of Four Seasons Healthcare) Number of places (if applicable): Under 65 Over 65 41 0 0 33 The maximum number of service users who can be accommodated is: 74 The registered person may provide the following category of service only: Care home only - Code PC To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP, maximum number of places: 33 Dementia - Code DE, maximum number of places: 41 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service West View Lodge is a purpose built two-storey home split into four separate units. Two of the units provide care to service users, both younger adult and older persons with dementia, the third unit provides long term care to older people with physical frailities. The fourth unit provides short term care / rehabilitation to older people who have recently been discharged from hospital with a planned return to living in the
Annual Service Review Page 2 of 5 0 2 1 2 2 0 0 8 community. The home provides a range of dining facilities and lounges and is situated on a shared site near the Headland of Hartlepool and is close to local amenities. The home surrounds a central garden area and there is a large car park for visitors. Annual Service Review Page 3 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We examined the homes Annual Quality Assurance Assessment, which is the homes self-assessment of its performance to date. We looked at surveys that people who use the service and staff had completed and returned to us with their comments. We considered notifications made by the service and sent to us about significant events. We reviewed the findings of the last key inspection carried out on 2nd December 2008. What has this told us about the service? West View Lodge continues to do well against most of the National Minimum Standards concerning Older People, in terms of positive outcomes for the people who use the service. People who use the service and their representatives say that they are happy living at West View Lodge. Typical comments received from people who use the service and staff included: The home provides care and assistance to a top level. The home does everything well; I have no complaints at all. We strive to best support each individual within the home. We have a person centred approach to care. Each resident is treated with respect and dignity. The home has good professional relationships with external health and social care agencies. The service is well managed and there are good quality assurance systems in place, with support from external senior managers provided by the Four Seasons Healthcare Group. The home has a good staff team of well trained personnel. Most care staff have gained qualifications in Care at National Vocational Qualification (NVQ) level 2 or above, or are working towards the award. There are good staff induction and training programmes organised by the home, including dementia care, dementia care mapping and person centred care. The home is working towards accreditation with the Gold Standards Framework for end of life care. The service has a Dignity Champion. The personal care provided is good. What are we going to do as a result of this annual service review? The service is progressing well and its Quality rating continues to be good. There is no intention to carry out a key inspection of West View Lodge before December 2010. However, the service will be subject to continuous monitoring and annual review and may receive an inspection at any time. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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