Care Home: Westhead Community Home

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Annual service review Name of Service: Westhead Community Home The quality rating for this care home is: The rating was made on: two star good service 2 1 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Anthony Cliffe Date of this annual service review: 1 6 1 1 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service Address of service: 10 Forge Close Westhead Ormskirk Lancs L40 6HP 01695573059 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Potensial Limited Number of places (if applicable): Under 65 Over 65 6 0 The registered person may provide the following category of service only: Care home only: Code PC. To people of the following gender: Either. Whose primary care needs on admission to the home are within the following categories: Learning disability: Code LD. The maximum number of people who can be accommodated is: 6. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Westhead Community Home is situated in a quiet residential area of Westhead village, Ormskirk, West Lancashire. The property is detached and provides twenty four hour accomodation and support for up to six adults who have a learning disability for personal care only. The home has four single bedrooms on the first floor and two single bedrooms on the ground floor. There is a large lounge area, a dining room, which is adjacent to the kitchen, a laundry 2 1 1 0 2 0 0 8 Annual Service Review Page 2 of 7 and a small office. The outside grounds consist of a paved area to the front of the premises and a secluded garden at the rear. The home provides information to people that use services about the qualifications and experience of the owners, manager and the staff and the service people can expect if they choose to go and live at the home as well as how to use the complaints procedure. This information is available in different formats including an easy to understand version so people with learning disabilities or hearing and visual impairments can understand the information provided for them. Information about the range of fees for accomodation, care and support as well as information about the service can be obtained directly from the manager or by using the providers website. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. What has this told us about the service? The AQAA gave us the the necessary information we needed to complete an annual service review (ASR). We got good information from the AQAA. It was detailed with evidence of how the home has made improvements since the last key inspection. The home involves people that live there in regular meetings so they are able to air their views and discuss the management of the home. As well as involving people that live at the home the provider sends out surveys to relatives and other who have an interest in the care of people so they can make comments, suggestions and offer their opinions on the service provided. The home is also able to think creatively about how it involves people who live at the home so where possible they are involved in the recruitment of staff. By asking people what they think about the place they live in and listening to what they want to change the home now holds meeting with them monthly and use pictures of subjects for discussion to help people to understand the things being discussed. Monthly meetings are used to get ideas from the people living at the home about things they would like to see changed or do themselves so they have more opportunities for recreational and leisure activities and be involved in the day to day running of the home. The home also aims to improve the person centred plans of people living at the home so they can have more say about the information held about them and decide how they want their care to be arranged. The AQAA told us that staff have received training in understanding the different needs of people with learning disabilities so staff are able to support people who experience different ethnic, religious, sexual or cultural lifestyles and experiences. People who live at the home are also supported to attend themed evenings on different cultures so they can experience different types of food and have different experiences such as Annual Service Review Page 4 of 7 making sweets. The service has responded positively to the individual needs of people living at the home by providing them with their person centred plans in a style they can understand and use as well as putting information about the home onto a CD disk for people who have sight and hearing difficulties so they have information about the services and support they can receive from the home. The AQAA told us that people that live at the home are supported to do the things they want. For example people living at the home have been supported to be involved in things of their interest, get voluntary work and paid employment so are part of the local community and are more independent. The home has set up a broadband connection for people who use the Internet so they can keep in touch with family and friends. The AQAA told us that improvements have been made to the building with a new flooring in the kitchen/diner and decoration of the dining area, kitchen and bedrooms so the provider maintains the building to a good standard. Externally the garden had new flags laid and stones on the driveway. Plans for the future are for a bathroom to be changed to a disabled shower facility so people have access to facilities more suitable to their needs. There is a high percentage of staff who hold an NVQ level 2 qualification so the home has well above the expected national average of suitably qualified staff. An NVQ level 2 qualification is a nationally recognised qualification in social care. The home included people that use services in the recruitment of staff where possible so are able to influence the staff employed. The home also benefits from a settled staff group with a low staff turnover so people receive consistent care and support. The AQAA tells us that the home continues to improve in how it gathers important information about the needs of people choosing and then living in the home and being involved in how they arrange their care so the most appropriate care can be planned around their needs. This has been done by changing the information the home uses to gather information and provide people living at the home with opportunities to be in charge of their person centred plans so the right care and support is arranged for people living at the home. The AQAA tells us that people are put at the centre of their care and are involved in all aspects of decisions and choices about their care, daily routines and lifestyles so person centred care is provided. This includes supporting people to make decisions about managing their medicines so they make decisions about their health. The surveys returned by people living at the home said they always decided what they did with their personal time and made decisions about how they used their time .They said staff always listened to them and acted on what they said as well as always receiving the medical care they needed. A comment received was, I like living here. especially the meals and activities we have. I am happy here and like the way the home is run and would not like any changes to be made. We are always told about important things that have happened in the home since we did our last key inspection. The home is managed in a way that shows it has the interests of the people living there at the centre of what they do. The home sends us information about the welfare of people living there when needed so we have up to date information about the home. We received no complaints about Westhead community home in the last year. They Annual Service Review Page 5 of 7 have told us that they had received no complaints. The home told us they had made no safeguarding referrals on the last 12 months and we have received no safeguarding concerns about the home. The safeguarding procedure is how the local council and other agencies involved respond to and manage allegtaions of abuse against vulnerable adults and children. What are we going to do as a result of this annual service review? The Care quality Commission will continue to monitor information about this service and will carry out an inspection when required. Annual Service Review Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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