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Care Home: Westminster House

  • Westminster Lane Newport Isle of Wight PO30 5DP
  • Tel: 01983526310
  • Fax: 01983520372

Westminster House is a local authority owned respite care facility situated on the outskirts of Newport, offering both day and residential respite care to adults with a learning disability. There are in excess of 75 people using the service over a twelvemonth period and the philosophy of the service is to provide an accessible and flexible respite service that meets the individual needs of the service users, and the needs of the carers. The single bedrooms are on the ground and first floors. The home does not have a passenger lift and access to the first floor is via stairs. The building is accessible. Service users have access to a range of communal rooms on the ground Change of manager.Annual Service Reviewfloor and a large garden.Annual Service Review

  • Latitude: 50.699001312256
    Longitude: -1.305999994278
  • Manager: Mr Jeremy Ernest Baker
  • Price p/w: £67
  • UK
  • Total Capacity: 10
  • Type: Care home only
  • Provider: Isle of Wight Council
  • Ownership: Local Authority
  • Care Home ID: 17745
Residents Needs:
Learning disability

Previous Inspections

This may not be the latest inspection for this service as we are having techinical problems updating from CQC - please check directly on the regulators website for the most recent report; bestcarehome hopes to be back to regular updates shortly.

For extracts, read the latest CQC inspection for Westminster House.

Annual service review Name of Service: Westminster House The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Annie Kentfield Date of this annual service review: 1 6 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: Westminster Lane Newport Isle of Wight PO30 5DP 01983526310 01983520372 jeremy.baker@iow.gov.uk Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Isle of Wight Council Number of places (if applicable): Under 65 Over 65 10 0 The maximum number of service users who can be accommodated is 10 The registered person may provide the following categories of service only: Care home only (PC) to service users of the following gender: Either whose primary care needs on admission to the home are within the following category : Learning disability( LD) Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Westminster House is a local authority owned respite care facility situated on the outskirts of Newport, offering both day and residential respite care to adults with a learning disability. There are in excess of 75 people using the service over a twelvemonth period and the philosophy of the service is to provide an accessible and flexible respite service that meets the individual needs of the service users, and the needs of the carers. The single bedrooms are on the ground and first floors. The home does not have a passenger lift and access to the first floor is via stairs. The building is accessible. Service users have access to a range of communal rooms on the ground Change of manager. Annual Service Review Page 2 of 6 floor and a large garden. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys sent to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection report and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. The AQAA told us what the service does to ensure that the views of people who use the service are promoted and incorporated into what they do: Fully support the service user monthly forum meetings, invite service users to be part of our staff selection process, fully support the League of Friends and the newly created Carers Forum of Westminster House. The service told us that they are planning further changes as a result of listening to people who use the service: further upgrade of the garden, further upgrade of support equipment, re-decoration of bedrooms and main area, refresh community areas with support and advice of the service users, upgrade of downstairs bathroom to offer full service for those with complex needs, make better use of existing building, training for service users to participate in staff interviews. The AQAA told us that the service promotes equality and diversity by providing each service user with an individual care plan based on individual needs and choices. We sent surveys to 10 service users, 10 members of staff and 5 health and social care professionals. Surveys were returned from 3 service users, 4 members of staff and one health and social care professional. We asked service users what the home does well: one person told us; It has a nice friendly atmosphere and I am made to feel welcome and at home. Another person told us; The staff are caring and always try to accommodate us, interesting activities. We also asked what the home could do better: Annual Service Review Page 4 of 6 one person told us; We would like more of the same, demand should increase resources. and another person told us; Possibly take me out for a walk sometimes in my wheelchair if the weather is nice, to look at the shops in town. We asked staff what the home does well and one person told us: We have an experienced and settled staff team who adapt well to change. Under what could the home do better: we were told that staff are frustrated that the service has not been allowed to develop in order to support new service users, younger service users, and people who may have complex care needs. We received a survey from a health and social care professional who told us what the home does well: Provides high quality respite care to individuals that is person centred and meets individual needs. Under what the home could better: Much of the service is not accessible to people with a physical disability with only a few downstairs bedrooms. The toilet and bathroom facilities are also not ideal for disabled clients. The service should be able to provide a service to people with continuing care needs or complex health care needs with better facilities. The home continues to let us know about things that have happened since our last key inspection and they have shown they have managed issues well. They work well with us and have shown that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!

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