Latest Inspection
This is the latest available inspection report for this service, carried out on 22nd February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Westonville Lodge.
Annual service review
Name of Service: Westonville Lodge The quality rating for this care home is: The rating was made on: two star good service 1 9 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Nicki Dawson Date of this annual service review: 1 5 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 24 Royal Esplanade Westbrook Kent CT9 5DX 01843220669 F/P01843220669 sueneal2005@yahoo.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Susan Helen Neal Number of places (if applicable): Under 65 Over 65 0 10 The maximum number of service users to be accommodated is 10 The registered person may provide the following category of service only: Care home only (PC) to service users of the following gender: Either whose primary care needs on admission to the home are within the following category; Old age, not falling within any other category (OP) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Westonville Lodge is a small residential home registered to provide care and support for up to ten residents whose primary need is that they are older people. The home is located in a residential area of Margate, in close proximity to the sea front and local amenities. There is on road parking to the front and side of the building. The statement of purpose gives information about the home and the service provided
Annual Service Review Page 2 of 6 1 9 1 1 2 0 0 8 there. A copy can be obtained from the home. The most recent inspection report is on display and can be seen in the home. The Registered Provider Mrs Susan Neal is also the homes Manager. The current fees are available from the home. Hairdressing, chiropodist, newspapers and toiletries are at an additional charge. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) shortly after we asked for it. It gives a clear and picture of how the home aims to meet the needs of the people that it cares for. The information in the AQAA shows that the support the home provides is based on the the individual needs of the people who live at Westonville Lodge. For example, we have been told that one person missed their houseplants when moving to the home. This person was supported to buy plants for the home. In addition they were given the opportunity to be responsible for looking after the plants, which makes them feel valued. After looking at the information provided in the AQAA, it is our judgement that the home is still providing a good service and that they know what further improvements they need to make. We asked the home to send out surveys to all nine people who currently live in the home. Two surveys were returned. We were told by these two people that they are always or usually able to make day to day decisions in the home. They told us that they know who to speak to if they are not happy or if they want to make a complaint. Both people responded that care staff and the home manger always treat them well and that they always or usually listen and act on what they say. Comments included: Annual Service Review Page 4 of 6 The home is kept looking nice, clean and fresh and warm. The staff are very caring and never mind what they do. They always sound cheerful and have a smile, and are willing to go the extra mile. They are always thinking of ways to look after us better. The only improvement this person could recommend was to switch the TV off when no one is watching it as it is so loud that you cannot always hear the doorbell. The home owner/manager has told us that the TV is now turned off for most of the day at the request of the people who live at Westonville Lodge. The home does a very good job or looking after X. A very caring home. We have not received any complaints about the home and the home has told us that they have not received any complaints either. The home has told us that they do the following to make sure that people who use the service are regularly consulted about how the home is run. We have weekly service users meetings, produce quality monitoring questionnaires and we act on the views of the service users. We have also subscribed to CareAware Advocacy Services to ensure that the service users and their families have unbiased up to date information on their care. The home manager/owner said that she is improving her computer skills to make sure that me are told about important things that have happened since our last key inspection. The home works well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 19th November 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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