Latest Inspection
This is the latest available inspection report for this service, carried out on 21st April 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Wild Acres Rest Home.
Annual service review
Name of Service: Wild Acres Rest Home The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Amanda Longman Date of this annual service review: 2 2 0 3 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 440 Finchampstead Road Finchampstead Wokingham Berks RG40 3RB 01189733670 01189361862 wildacresresthome@tiscali.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable): Harbhajan Surdhar The registered provider is responsible for running the service Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: The maximum number of service users to be accommodated is 20. The registered person may provide the following category of service only:Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age- not falling within any other category - (OP) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Wild Acres is a residential care home that is registered to provide care and accommodation for up to twenty people. The home is a large bungalow situated along a private road in a residential area of Finchampstead. The property overlooks the local
Annual Service Review Page 2 of 6 Number of places (if applicable): Under 65 Over 65 0 20 countryside and has a large mature garden to the front and side with a patio and parking space for several vehicles. Communal rooms within the home consist of a separate lounge and dining room. All twenty bedrooms are for single occupancy and five of these have en-suite facilities. The home is close to local amenities and is a short drive from the town of Wokingham. Public transport is available. The fees at the time of the last inspection were from #500 to #550 per week. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at the annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the home. We had a telephone conversation with the registered manager of the service. We received surveys from eight people who live in the home (mainly completed with the help of family or friends) and two surveys from people who work in the home. We looked at what the home has told us about things that have happened in the service, these are called notifications and are a legal requirement. We looked at the previous key inspection and the results of any other visits that we have made to the service in the last 12 months. We looked to see if we had any relevant information, given to us by other organisations. We listened to what other people have told us about the service, if anything. What has this told us about the service? We received the annual quality assurance assessment on or before the date it was due back. It was completed to a high standard and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing an excellent service. The AQAA noted that improvements had been made as a result of the home listening to the views of the people who live there, these included, expanding peoples choice of activities,making significant improvements in the garden so that it is more wheelchair friendly, safer and can be used by all the people who live in the home, menus have been revised and people have more one to one attention provided by the recruitment of more volunteers. The AQAA also noted that the home has been awarded the Investors in People award, has increased the number of staff hours and has extended staff training to include topics such as palliative care, memory loss and dementia according to the specific needs of the resident population. The home demonstrates its commitment to equality and diversity in a number of ways such as, ensuring all plans of care are person centred, reflecting peoples choices and wishes as well as enabling to staff to meet peoples individual needs. They have current equality and diversity policies in place and actively promote staff and residents understanding of other cultures and religious beliefs. Eight people who live in the home completed surveys and returned them to us, they Annual Service Review Page 4 of 6 are generally positive and some comments included, on the whole I am very happy here, I like all the staff, I am very comfortable, they never make me feel a nuisance, the food is good, they help me to go out, If I feel miserable the carers will always comfort me, the carers are mostly very good, the home is small enough to be personal, the manager is always available, I like the fact that it is all on one level and is small and personal, the entertainment and trips are very good, the staff are friendly and helpful, I am quite satisfied, It is generally clean and fresh and there are good activities and occasional outings. There were only a few more negative comments these were, maybe more staff so that they can attend as soon as they are needed, we need another room for activities and residents could be encouraged to communicate, with each other, more. The two staff surveys included comments such as, residents have choices, the home provides lots of training and we promote independence and mobility, we have good team work, we maintain peoples ability and mobility, we have good training and continued professional development, we have good infection control and cleanliness and there is a very homely atmosphere. Other comments included improving meeting the nutritional needs of residents, improving laundry handling and being provided with a staff room. We have received several letters from relatives of people who have been cared for by the service complimenting the standard of care offered comments included, staff superb,a loyal team of senior carers who really know people well and treat everyone as an individual, the catering is good, the Cook discusses meal options with people each day and is very flexible offering personal preferences, my father had wonderful treatment, care was excellent, Wild Acres is an example of how to make what is a difficult situation for a family into a good enriching time in all their lives, they offer wonderful kindness and care, it is a well run and comfortable but above all caring environment. The home continues to let us know what has happened in the service and works well with us The Commission has received no information with regard to complaints or safeguarding issues about the service. The home continues to provide excellent outcomes for people who live in the home. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by the 6th December 2010. However we can inspect the home at any time if we have concerns about the quality of the service or the safety of the people using it. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
