Latest Inspection
This is the latest available inspection report for this service, carried out on 4th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Willow Bank Nursing Home.
Annual service review
Name of Service: Willow Bank Nursing Home The quality rating for this care home is: The rating was made on: two star good service 1 4 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Mike ONeil Date of this annual service review: 2 4 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 5 Barwick Road Leeds Yorkshire LS15 8SE 01132647924 01132648414 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Maria Mallaband Ltd Number of places (if applicable): Under 65 Over 65 0 37 The maximum number of service users who can be accommodated is: 37 The registered person may provide the following category of service only: Care home with nursing - Code N, to service users of the following gender: Either, whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP. Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Mrs Victoria Craddock is the new responsible individual for the service. 1 4 0 1 2 0 0 9 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Willow Bank is a privately owned nursing home, originally built in the late 1950s and has been used as a care home since 1956. Set around the east side of Leeds and close to the motorway junction, the home has a well-maintained garden and two sun lounges. Annual Service Review Page 2 of 6 The home is situated within walking distance to the local shops, library, hairdressers, surgery, pharmacy and public house. The home offers long term, respite and transitional care, and has twenty-eight single and four double bedrooms all with en-suite facilities. The fee charged by the home ranges between 725 pounds and 745 pounds per week. This fee includes the nursing contribution. This information was provided on 14 January 2009, during the inspection. Fees cover the costs of accommodation, care and laundry, with the exception of chiropody, hairdressing and personal newspapers. Up to date information about fees can be obtained directly from the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection which was done on 14th January 2009. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspections and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What has this told us about the service? The AQAA was received on time. This shows that the service works in a cooperative manner with us. The AQAA contained some good information about how the service had improved, giving examples, and highlighted the areas they were planning to improve on. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The AQAA identified that the service has continued to improve staff development and is supporting staff through training courses. Staff have recently completed training in palliative care,deprivation of liberty and adult protection. This will enable staff to have the necessary skills needed to provide a good level of care to people who use the service. The AQAA and surveys tell us that the home have listened to people who use the service and have various ways in which they actively seek the views of people and others.Following this consultation with people new menus have been developed and activities arranged in the home have been tailored to suit individuals preferences.This means that people who use the service are able to contribute to how the home is run. Our records show that the service notified us of incidents required by the regulations. We received comments from 4 people who actually use the service and 3 from their representatives and relatives. All continue to be very satisfied with the quality of the care. They all named people they would go to if they were unhappy or had a complaint. They were all happy with the environment and the cleanliness of the home. Individually comments included: I cannot find fault with Willow Bank, I am very happy here, its a really nice home and the staff are very good. We received 3 staff surveys they told us they were happy working at the home. They Annual Service Review Page 4 of 6 said they received good support from their manager and undertook lots of training. Staff also said they were clear about their roles and responsibilities. The service continues to let us know about things that have happened since our last key inspection and have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people that use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 13th January 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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