Latest Inspection
This is the latest available inspection report for this service, carried out on 14th June 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Willow Lodge.
Annual service review
Name of Service: Willow Lodge The quality rating for this care home is: The rating was made on: two star good service 0 8 0 7 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Elizabeth Gaffney Date of this annual service review: 2 6 0 6 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: Osborne Gardens North Shields Tyne & Wear NE29 9AT 01912964549 01912964570 Willow.Lodge@fshc.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Cotswold Spa Retirement Hotels Limited (wholly owned subsidiary of Four Seasons Healthcare Ltd) Conditions of registration: Category(ies) : old age, not falling within any other category physical disability Conditions of registration: One named service user under pensionable age may be admitted to the home. No further admissions are to take place in this category without prior agreement of CSCI. One place is registered to provide respite care and the person admitted may be in either the PD or OP category. One place is registered to provide respite care for named person under pensionable age. Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: A new manager has been registered with the Commission since the last inspection of the service. 0 8 0 7 2 0 0 8 Number of places (if applicable): Under 65 Over 65 0 1 47 0 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Annual Service Review Page 2 of 5 Willow Lodge is a purpose built care home with nursing that shares the site with its sister home Willow Court. The home is over two floors and each floor has en suite bedrooms, lounges and dining rooms. The first floor is accessible via the stairs or a passenger lift. There are a number of specialist bathrooms, shower and toilet facilities close to service users bedrooms and communal areas. The grounds are accessible to wheelchair users. Some local amenities are within walking distance and the home is close to the local bus routes. There are car-parking facilities to the front of the home. Willow Lodge provides nursing and social care to older people. The home charges fees of between 332.94 and 400.78 pound per week depending upon the needs and requirements of the individual service users. As the home provides nursing care the free nursing care element of the funding is provided in addition to the costs charged to the service user. The home provides information about the service through its service user guide. A copy of the last inspection report is available in the entrance to the home. Annual Service Review Page 3 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? The last inspection of the home took place on 08 July 2008 and the previous rating for the service was Good. We looked at all the information that we have received, or asked for, since the last key inspection. We looked at information we have about how the service has managed any complaints as well as what the home has told us about things that have happened at Willow Lodge. These are called notifications and are a legal requirement. We looked at the outcome of the previous key inspection and the results of any other visits that we have made to the service in the last 12 months. We looked at relevant information from other organisations and what other people have told us about the service. What has this told us about the service? Previous contact with the service has shown that they usually manage issues well. The Willow Lodge team work well with us and have shown us that their service generally continues to provide good outcomes for the people who use it. Neither the Commission nor the home have been notified of any safeguarding concerns involving people living at the home. No safeguarding investigations have been carried out. The Commission has not been informed of any complaints. The manager, Mr Collinson, confirmed that no complaints have been received by the home. Since taking up his post at the home, Mr Collinson has improved the facilities and services provided at Willow Court. For example: -The home has been renovated and refurbished. Thirty three of the homes fourty eight bedrooms have been completely refurbished. This has been managed in such a way as to minimise the impact upon service users. Also, three of the homes assisted bathrooms have been completely renovated and new high-low baths fitted; -The manager has introduced extra facilities to improve the lives of the people using the service. For example, a cinema room has been set up. Chilled fruit drink machines have been made available in the lounges; -The manager has established a training venue within the home. This is used to provide training to Willow Lodge staff as well as staff from the providers other homes. External agencies also access this facility. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 01/07/2010. However, we can inspect the home at any time if we have concerns about the quality of the service or the safety of the people using Willow Lodge. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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