Latest Inspection
This is the latest available inspection report for this service, carried out on 9th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Winifred Kettle Community Care Centre.
Annual service review
Name of Service: Winifred Kettle Community Care Centre The quality rating for this care home is: The rating was made on: three star excellent service 0 3 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Rukhsana Yates Date of this annual service review: 0 5 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Winifred Kettle Community Care Centre Leigh Road Westhoughton Bolton Lancashire BL5 2NE 01942634566 01942634564 alison.leaver@bolton.gov.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Bolton Metropolitan Borough Council Number of places (if applicable): Under 65 Over 65 0 23 Staffing levels are to be calculated in accordance with the Residential Forum Staffing Guidance (Older People) by 1 April 2004. The Home is registered for a maximum of 23 service users, to include: Up to 23 service users in the category of OP (Older People) The service must, at all times, employ suitably qualified and experienced staff to meet the assessed needs of the service users. The service should employ a suitably qualified and experienced manager who is registered with the Commission for Social Care Inspection. Within the maximum of 23 places, there is provision for up to 17 intermediate care places. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service
Annual Service Review Page 2 of 6 0 3 0 2 2 0 0 9 Winifred Kettle Community Care Centre provides personal care for older people. It is a local authority home, owned and run by Bolton Metropolitan Borough Council. The home is a detached, purpose built building, on two floors (with a lift). There are 23 places, the majority of which are used to provide intermediate care. The intermediate care places are provided on a specialised, rehabilitation basis as a joint arrangement with the health authority (PCT), with a length of stay up to 6 weeks. Care is provided by an on-site team of nursing, physiotherapy, occupational therapy and care staff. Care staff support those in receipt of short term respite care. No long term admissions are accepted by the home. The intermediate care service users live on the first floor and share 3 lounge/dining areas. All bedrooms are single, with wash hand basins (no en-suite facilities are available). The home has an enclosed garden to the rear and car parking to the front and side. It is in a residential area of Westhoughton, with a bus stop directly outside and shops and local amenities nearby. The home is also a busy community centre for older people, with a separate day centre (Monday to Sunday) and evening groups taking place. A Service User Guide that describes the homes services is readily available in the home and the staff give other information about the home to new and prospective residents and their families verbally. A copy of the latest inspection report, the homes Statement of Purpose and a copy of the latest quality assurance survey are also displayed in the home. The intermediate care service is provided without charge. Information about charges for other services are available on request. Additional charges are made for hairdressing services. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. A number of people using the service, their relatives, and staff members were sent surveys to gain their comments about the service. What other people have told us about the service. Other information used in this review includes what the service has told us about things that have happened in the service. These are called notifications and are a legal requirement. The previous key inspection report and the results of any other visits that we have made to the service in the last 12 months have also been taken into account. What has this told us about the service? The service was sent their annual quality assurance assessment (AQAA), and returned the completed document by the date we asked for it. The information provided a good description of the work that has taken place over the last 12 months, and the services plans for future development. The information provided indicates that Winifred Kettle has good arrangements in place for consulting and involving people who use the service. People using the centre for day care, respite, or intermediate care are provided with opportunities to give their views, either through targeted questionnaires or meetings. Equality and diversity matters are addressed in a number of ways by the service. For example, A Service User Guide is available in pictorial format which explains what people can expect from the service, including how to complain and who to complain to. Staff undertake Cultural Awareness training. The service has access to translation and interpreter services, and specific needs around gender, culture, and dietary needs are met. Since the last inspection, the service has continued to make improvements, including redecoration in some areas to create a better environment, an increase in staffing levels, and continuity for people receiving support with no staff changes in the last year. The manager recognises that the high level of flexibility needed to respond to admissions at very short notice can result in supervisions and team meetings being cancelled. She now ensures that records reflect decisions regarding service improvements taken in handovers and during informal discussions. We received 9 completed surveys from people using the service and their relatives or representatives, and 3 from staff members. The comments were very positive, with examples such as, They look after me, the care is always good, All the staff at Annual Service Review Page 4 of 6 Winifred Kettle are very helpful and give excellent care, My relative is welcomed and well looked after. Staff survey responses showed that there is an effective and enthusiastic staff team, that is well managed and motivated to provide a high standard of support. Comments included, All staff communicate very well contributing to an effective and efficient team, I think the home is run to an excellent standard, We have a homely environment and friendly staff. In summary the information we have indicates that the service continues to provide excellent outcomes for people who use it, and the manager continues to identify and implement improvements. What are we going to do as a result of this annual service review? We will continue to monitor information about this service and will carry out an inspection when required Annual Service Review Page 5 of 6 Reader Information
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