Latest Inspection
This is the latest available inspection report for this service, carried out on 24th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Woodlands Care Home.
Annual service review
Name of Service: Woodlands Care Home The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sue Kinch Date of this annual service review: 2 5 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 375 Woodlands Road Netley Marsh Totton Hampshire SO40 7GB 02380871704 02380871704 woodlands@truecare.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Truecare Group Ltd Number of places (if applicable): Under 65 Over 65 6 0 The maximum number of service users to be accommodated is 6. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning Disability - (LD) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Woodlands Care home is registered to provide personal care and accommodation for up to six people with learning difficulty and associated mental health disorder. The home is located in the village of Netley Marsh, close to the local shops and pub and a bus route to the nearby town of Totton and the city of Southampton. The home has the use of two vehicles that enables people living there to get to amenities in the community without relying on public transport. The property is a large detached family house that has been converted to its current
Annual Service Review Page 2 of 6 use and there are six bedrooms on the first floor and the communal/shared rooms are on the ground floor. All bedrooms are provided with en-suite shower facilities. People living in the home share a large lounge/dining area with adjoining conservatory, leading to an enclosed garden. There is a large kitchen and separate laundry room. Information about the service provided at the home is made available to people wishing to live there by providing them with a copy of the homes Service Users Guide in a format that is easy to understand. Fees range from £1500 to £2900 per week depending on the degree of support and help a person needS. This fee included a clothing allowance and holidays but not the cost of hairdressing and podiatry/chiropody. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? The home was last inspected on 20 February 2008 when is was given an excellent rating. For this review we looked at all the information that we have received, or asked for, since the last annual service review on 11/02/2009. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us most of the information we asked for. The manager promptly provided us with the missing statistics when we asked for them. This related to staff numbers and numbers of staff trained in infection control. We have also been informed that the registered manager is on maternity leave and that the assistant manager is acting in the role of manager in her absence. At the time of this review CQC had requested more detailed information about the interim management of the home. The AQAA identified improvements to the service since the last inspection such as social and family events, employing a day care coordinator and development of a quiet area. It also gave information about improvements planned for the next 12 months. This includes items that they have identified from consultation with people who use the service such as using the organisations social club, developing activities, planning family events and evening activities, and purchasing some sensory lighting. We looked at the information in the AQAA and our judgement is that the home is still providing a positive service and that they know what further improvements they need to make. They tell us that their processes in the home includes taking account of regular feedback from people using the service, families and relevant professionals. They also tell us that there is a low turnover of staff allowing consistency and good practise. Staff receive training relevant to the needs of the people in the home and the the manager informed us that the home still maintains an Investors in People award. The AQAA recorded the home had not received any complaints to investigate. The Annual Service Review Page 4 of 6 home reported regular referrals through the local adult safeguarding procedures led by social services and the manager told us that eight have been investigated in the last twelve months. A social services professional told us that they were confident in the management of the home following matters up. The home manager notifies the Commission of events in the home and provides information to show that the management take action as necessary. They are training staff in abuse awareness and are planning to include aspects of the Mental Capacity Act and Deprivation of liberty safeguards. For this review we sent some surveys to the home for people living in the service and staff to complete. None were received by the Commission on this occasion. The home continues to let us know about things that have happened since our last annual service review and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide excellent outcomes for the people who use it What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection by 25 February 2011. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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