Latest Inspection
This is the latest available inspection report for this service, carried out on 17th June 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Woodlea.
Annual service review
Name of Service: Woodlea The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Janet McBride Date of this annual service review: 1 7 0 6 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: Woodlea 61 Bawtry Road Bessacarr Doncaster South Yorkshire DN4 7AD 01302535441 01302535483 woodlea@fshc.co.uk www.fshc.co.uk Leeland Limited (wholly owned subsidiary of Four Seasons Health Care Limited) Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Number of places (if applicable): Under 65 Over 65 0 34 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Woodlea is a care home providing residential care and accommodation for older people. The home is part of the Four Seasons healthcare group, and is located on Bawtry Road at Bessacarr, a suburb of Doncaster, and is well placed for access to a supermarket, leisure centre, local pubs and the racecourse, and the town centre is a short ride away. The building is an extended two storey detached property, providing twenty-six single bedrooms and four double rooms. The home is set in extensive well-established gardens to front and rear of the property that is easily accessible to people within the service. Car parking area at the front. The Statement of Purpose and the Service User Guide is available on request this as information about the services available to people and their families. Further information about fees and additional charges please contact the home.
Annual Service Review Page 2 of 7 None Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? Date of this annual service review 01/06/2009 The Quality rating for this home is 2 star Good The rating was made on 03/06/2008 Date of last key inspection 03/06/2008 We looked at all the information that we have received or asked for since the last inspection of the home.This included: The annual quality assurance assessment (AQAA)that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service.It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service,these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last twelve months. Relevant information from other organisations. What other people told us about the service. A number of surveys were received from people receiving care,relatives and health care professionals. What has this told us about the service? The manager completed the annual quality assurance assessment by the agreed date. It gave good and clear information about the service and provided evidence that they seek the views of people using the service. The AQAA told us what changes they have made as a results of listening to people within the home what improvements they have made and highlighted the areas they were planning to improve. The AQAA informed us that they have implemented new pre admission documentation. The homes manager and personal activities leader have set up an activities forum for the region this enables them to share good practice. The activities leader has attended an aromatherapy and hand massage course. There newsletter has been redesigned and is now several pages long it includes quizzes puzzles and news as well as forthcoming events.They have increased the numbers of outings offered to people within the home. Surveys received from people within the home confirmed that activities are arranged for them to take part in if they wished. The manager has at least one meal per week in the dining room with people and feedback is given to the staff relating to the service they delivered. Menus are to be reviewed following the recent food questionnaire results and they have increased the number and variety of snacks offered between meals. The AQAA also told us they had upgraded two lounges with furnishings and carpets and now have a dedicated visitors lounge to enable privacy without having to use peoples own bedrooms. The company send out annual survey,these have been distributed to people who receive care and relatives this month.They are waiting for feedback from head office to ensure any comments are actively responded to. Annual Service Review Page 4 of 7 The AQAA stated what the home feel they do well for example. They provide a detailed information pack relating to the home prior to admission and a service user guide is provided when people are admitted. They offer a respite care package as well as permanent beds.All prospective persons who require care are invited and encouraged to visit the home prior to admission. There statement of purpose is kept in the reception area for current and prospective residents and relatives to read.They also have a notice boards in this area that advertisers weekly and forthcoming events. The activities organiser holds specific meetings with residents to discuss current and future activities within the home. Relatives and friends are made welcome and encouraged to visit the home whenever they wish.A monthly newsletter is circulated to people within the home and relatives.They also said they host seasonal parties which are themed and involve people who receive care and visitors . The AQAA told us about staff employed at the home and their qualifications. The home as twenty one permanent care staff and five of these have completed NVQ level 2 training in care. All new staff receive a full induction programme and staff are provided with and encouraged to attend training as identified on their personal training record. The homes manager said she chairs regular team meetings to ensure adherence to company policy and procedures and ensures staff receive formal supervision on a regular basis. The AQAA stated that the companies complaints procedure is displayed in the reception area and is included in the service user guide which is supplied on admission to the home. All new staff are fully inducted and provided with personal responsibility guidance to ensure that the company policy and procedure relating to complaints is adhered to. There had been two complaints since the last inspection the AQAA said they had been investigated and resolved.Surveys from relatives and people who live in the home said they were aware of how to make a complaint and who to speak to if they had any concerns. Eight surveys were received from people who live in the home they said they were happy with the care and support they receive .They said staff are all friendly and caring people with some staff being exceptional good. Relatives were just as positive with their comments about the care people receive and staff who work at the home.for example staff are very caring and have lots of patience in some difficult situations.My relative could not be cared for any better than they are in this home staff are really good.Relatives said they are kept informed and up to date of any concerns or issues. One survey was received from health care professional that visits the home said that the home seek advise and act on this to ensure peoples social and health care needs are met and to improve their well being. The home continue to work well with us and have notified us of incidents that affected peoples well being and informed us of the action taken to prevent re-occurrence. What are we going to do as a result of this annual service review? Annual Service Review Page 5 of 7 We are not going to change our inspection plan, and will do a key inspection by the 1st June 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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