Latest Inspection
This is the latest available inspection report for this service, carried out on 13th April 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Woodleigh House.
Annual service review
Name of Service: Woodleigh House The quality rating for this care home is: The rating was made on: three star excellent service 2 0 0 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Susan Hargreaves Date of this annual service review: 0 2 0 3 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Woodlea Road Waterfoot Rossendale Lancashire BB4 7BD 01706227418 01706227418F/P woodleighhouse@btconnect.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Mrs Anna Geraldine Ellis Number of places (if applicable): Under 65 Over 65 10 0 The registered person may provide the following category of service only: Care home only - Code PC. To service users of the following gender: Either. Whose primary care on admission to the home is within the following categories: Learning disability - Code LD. The maximum number of service users who can be accommodated is: 10. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Woodleigh House is registered with the Commission for Social Care Inspection to provide care and accommodation to nine younger adults who have a learning disability and one adult who has a mental illness. Woodleigh House is a large detached property situated in its own grounds in the village of Waterfoot in Rossendale. The home is located on a main bus route and service users can use transport provided by the home to access facilities in or out of the area. 2 0 0 2 2 0 0 8 Annual Service Review Page 2 of 6 Accommodation is homely and is provided on two levels. Access to the first floor is via a passenger lift. All bedrooms are on the first floor and each are large single bedrooms with accompanying individual lounge areas. The ground floor consists of a lounge with attached conservatory, a dining area and a modern kitchen. Confidential information and medication are both stored securely in separate rooms. The home is decorated, equipped and furnished to a good standard. Furnishings are domestic and modern in character. There are enclosed garden areas surrounding the property. The current fees charged at Woodleigh House are from £1100 per week. A statement of purpose and service user guide was available to prospective residents and their relatives on request. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information we have received or asked for since the last key inspection. This included: The annual quality assurance assessment (AQAA) which was completed by the registered manager. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us from people using the service and from other people with an interest in the service. Information about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and annual service review. What has this told us about the service? We looked at the information in the AQAA and our judgement is that the home is still providing an excellent service and that they know what improvements they need to make. This includes attending a higher level of training for staff in person centred planning and encouraging more people using the service to attend one of the healthy eating workshops organised by the Primary Care Trust. Four people who use the service completed a survey and all of them indicated that they received the care and support they needed and suitable leisure activities were organised for them to take part in if they wanted. One person commented on the survey, They make sure I get what I want. Another person wrote, They listen to everybody and get everybodys point of view. The relatives of one person using the service helped them to complete the survey. This told us that they were happy with the care provided at Woodleigh, were kept informed of any problems and were involved with planning daily activities. Four members of staff completed a survey. These indicated that there was enough staff to meet the individual needs of people using the service and they felt supported by the manager. One member of staff wrote on the survey, We provide a safe and secure environment while promoting independence. Another member of staff commented, There is a good atmosphere in the home, it does feel like a home and not an institution. According to the AQAA four complaints have been made to the manager during the last year and all were resolved with 28 days. One complaint has have been made directly to the Care Quality Commission about Woodleigh House in the last year. The people who completed the survey indicated that they knew who to speak to if they were unhappy about anything and knew how to make a formal complaint. All the staff who completed the survey stated that they knew what to do if a person living at the home or their relatives complained to them. Annual Service Review Page 4 of 6 The manager told us in the AQAA that as a result of listening to people using the service they have increased their involvement in the recruitment and induction of new employees. The AQAA provides information about staff training and told us that more than half of the care workers have National Vocational Qualifications in health and social care at level 2 or above. This confirms that a programme of staff training and development is in place to help maintain and improve the standard of care for people using the service. All the staff who completed the survey told us they received the training they needed in order to care for people living at the home in the way they preferred. The Commission has been informed of any event that affected the health and welfare of people using the service. The manager and staff have shown that they have managed issues well. They work well with us and have confirmed that their service continues to provide excellent outcomes for the people who use it. What are we going to do as a result of this annual service review? The Care Quality Commission will continue to monitor information about this service and will carry out an inspection when required. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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