Latest Inspection
This is the latest available inspection report for this service, carried out on 19th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Wordsley House.
Annual service review
Name of Service: Wordsley House The quality rating for this care home is: The rating was made on: three star excellent service 3 0 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Andrea Goodall Date of this annual service review: 2 4 1 1 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: 10 Westbourne Road Hartlepool TS25 5RE 01429293554 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia Mrs Josephine Orley,Mr John Thomas Orley Number of places (if applicable): Under 65 Over 65 8 0 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Wordsley House is a privately-owned, eight place care home for adults with mental health needs and is situated in a detached house in a quiet residential area of Hartlepool. The home is a three-storey house and is similar to neighbouring properties. The home is situated close to the town centre of Hartlepool and there is easy access to local shops and leisure facilities. Wordsley House provides spacious lounges and a secluded garden to the rear. Each resident has their own single bedroom with a wash handbasin. The owner/manager should be contacted for up to date information about fees. Fees do not include transport. 3 0 0 1 2 0 0 9 Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information we have received about Wordsley House since the last key inspection on 29th January 2009. We also looked at the homes latest Annual Quality Assurance Assessment (AQAA). This is a self-assessment document that the owner/manager has completed to tell us how well outcomes are being met for the people who live here. We sent surveys to the eight people who live at the home. We sent surveys out to four staff working at the home. We looked at any events or changes that the home has told us about. These are called notifications and it is important that the home keeps us up-to-date about anything that affect the well-being of people who use this service. We have received no notifications from the service since the last inspection. We spoke to the manager by telephone to find out if there have been any changes to the home. What has this told us about the service? The manager sent us the homes Annual Quality Assurance Assessment (AQAA) when we asked for it. It gave us all the information we asked for and showed us the areas where the home has continued to make improvements since the last key inspection. Wordsley House provides a family home for people with past or present mental health needs. The home is full with a waiting list. It is a well-established and valued care service in the local area. It is clear from the AQAA that the home continues to support people to lead independent, fulfilled lives. The AQAA shows that the home helps people to be involved in their local community through by social events, support groups, voluntary work and adult training links. The AQAA shows areas where the home has improved. These include making one lounge into a quiet area, which was suggested and agreed by the people who live here. Also a new roof has been fitted to the building; the hallway and staircase have been redecorated; new fire doors and more smoke detection has been fitted; and a flower border has been provided in the front garden. The home has also updated the information pack (called a service users guide) and the contract for the people who live here. The home has helped people to make sure that they are getting the right entitlement to health care funding. We received three surveys from the people who live here. They all said that they are well cared for. People also commented on the nice meals, day trips out and nice bedrooms. One person said, I enjoy living at the home, and would not change a thing. Annual Service Review Page 3 of 5 The AQAA showed us the homes future plans for more improvements. These include a canopy for the outside smoking area; landscaped rear garden; and a proposal to redecorate bedrooms. There are plans to support people to local places of interest, and for them to hold coffee mornings so that they can be more involved and included in their local community. The manager stated that staff are the homes greatest asset and she plans to ensure that staff continue to have good training opportunities. We received one survey back from staff. This person felt very well supported in their role, and commented that the home did very well at meeting the residents needs. The AQAA shows that the home continues to provide a personalised service to meet the individual preferences and support needs of each resident. This review has shown us that Wordsley House continues to provide excellent outcomes for the people who live here, with planned improvements for the future. What are we going to do as a result of this annual service review? We are not going to change our inspection plan. However we can inspect the home at any time if we have concerns about the quality of the service or the safety of the people who live here. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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