Annual service review
Name of Service: 12 Downview The quality rating for this care home is: The rating was made on: two star good service 0 2 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Kerry Kingston Date of this annual service review: 2 4 0 9 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 12 Downview The Cottage Hungerford Berkshire RG17 0ED 01488683087 F/P01488683087 shoey@tiscali.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable): Mr Terry Shoesmith,Mrs Susan Shoesmith The registered provider is responsible for running the service Conditions of registration: Category(ies) : learning disability Conditions of registration: The maximum number of service users to be accommodated is 7. The registered person may provide the following category of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning Disabiliies (LD) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 12, Downview and The Cottage provide accommodation for up to 7 Service users of either sex, aged between 18 and 65, who have a learning disability. The Home is situated in Hungerford within easy reach of all local amenities. The Objective of the home is offer encouragement, instruction and stimulation whilst encouraging independence. The home has one double room for Service Users and there is a Cottage
Annual Service Review Page 2 of 6 Number of places (if applicable): Under 65 Over 65 7 0 0 2 1 0 2 0 0 8 offering accommodation to two people within the grounds. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at the annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. We looked at surveys (seven) completed by people who live in the home, they were completed with the assistance of staff. We checked what the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. We looked at the previous key inspection report and the results of any other visits that we have made to the service in the last 12 months. We looked at relevant information from other organisations. We looked to see if other people have told us anything about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service. The home continues to let us know about things that have happened since our last key inspection, such as one accident, they work well with us and have shown us that their service continues to provide good outcomes for the people who use it. The AQAA noted that there have been several developments, some as a result of listening to the views of the people who use the service. There have been developments in providing more varied activities, for instance one person now works part time and adding pictures as visual aids so that people may more easily understand the complaints procedure. The AQAA reported that some peoples rooms have been decorated to their taste, choice and need. The AQAA reported that all Polcies and Procedures are current and have been reviewed, as necessary, the AQAA stated that there are some policies that they do not have such as record keeping, food hygiene (all staff have been trained in safe food handling), contact by family and friends and access to files. It is assumed that they are not relevant to the care being offered to people, at this time. The home promotes peoples equality and diversity and have demonstrated this by ensuring that all staff have completed equality and diversity training up to level 2 and appointing a male member of staff to work 1:1 with a male person who uses the service. The seven people who live in the service returned the questionnaires we sent them, five were completed with staff help. All were completed positively and comments included, I am happy living at Downview, I think the staff are ever so nice to me, I have good food and lots of choices and they look after me quite well. The AQAA noted Annual Service Review Page 4 of 6 comments made by family and visitors as a consequence of the services Quality Assurance exercise, these included,high standards have been maintained over many years, The person I visit has lived at Downview for some years and has blossomed there,It is a unique hone in the way it has nurtured a group identity, historically and possibly the best group home there is. The home reported that one complaint had been received by them and had been dealt with, appropriately. No information about complaints or safeguarding issues have been received by the Commission since the last inspection. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by the 2nd Ocober 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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