Annual service review
Name of Service: Aaron Court The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Louise Delacroix Date of this annual service review: 1 1 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 328 Pinhoe Road Pinhoe Exeter Devon EX4 8AS 01392279710 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Salisbury Care Limited Number of places (if applicable): Under 65 Over 65 0 24 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Aaron Court is registered for 24 residents of retirement age. Mr Jay Patel is the Responsible Individual for the Home and the registered manager is Lisa Western. Currently, a maximum of 21 people live at the home as bedrooms registered for shared occupancy are used on a single occupancy basis only. The home is built in a residential area of Exeter, close to local shops and a hotel. There are patio areas to the rear of the home, and car parking at the front. There are two lounge/dining areas, and a covered area for people who wish to smoke. Stairs or the stair lift access the first floor. All bedrooms have en suite toilet facilities. Because of some environmental aspects i.e. lack of shaft lift and a steep slope in one corridor, admission of someone with restricted mobility has to be carefully considered. The weekly cost ranges from #420 -515 per week, with additional charges made for hairdressing, chiropody, toiletries and newspapers/magazines. The statement of purpose is on display in the Annual Service Review Page 2 of 6 hall. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. We last inspected the home on 1st November 2007. This included the following information. The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The manager continues to up date their training and the maintenance of the home is well managed. 7 people living in the home told us what they thought of the home. Generally they are pleased with the quality of the food and the activities they are able to do. One comment was all to my satisfaction and two people other living at Aaron Court commented that the home cared for residents well. A fourth person said they are always kind and understanding. I have no complaints what so ever. We received comments from 4 health care professionals who commented positively about the standards of care at the home. Surveys from 8 staff members confirmed information in the AQAA that they have access to training and feel well supported in their job. Many made positive comments about the homes atmosphere and the work they perform. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? Annual Service Review Page 4 of 6 We are not going to change our inspection plan, and will do a key inspection by 1/11/10. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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