Inspection on 28/04/10 for Alderson Road 12
Also see our care home review for Alderson Road 12 for more information
Due to difficulties updating our database, this is probably NOT the latest inspection report for this service. Please check the CQC website instead. We hope to resume regular updates of BestCareHome soon.
The following inspection below was carried out on 28th April 2010.
CQC found this care home to be providing an Excellent service.
The inspector found no outstanding requirements from the previous inspection report, but made 3 statutory requirements (actions the home must comply with) as a result of this inspection.
Other inspections for this house
What follows are excerpts from this inspection report. For more information read the full report on the next tab.
What the care home does well
People are given good information about the home which also includes their rights and how to make a complaint. This is in a pictorial format to help people with differing levels of communication to understand. There is a robust safe guarding procedure in the home and staff have been trained to recognise and deal with any concerns they have. Staff also said that they feel able to raise concerns and that the management of the home is very supportive. The environment was well furnished, decorated and kept to an excellent standard of cleanliness.
What the care home could do better:
It was a concern that some staff on duty do not have access to the computer system and may not be aware of all care needs an individual may have. The management must also ensure that notifications are passed onto the CQC, this is to make sure that the information is shared and been monitored appropriately. Health and safety concerns must be dealt with promptly and the home made safe. There is no registered manager for this service and the present acting manager Anne Griffiths has informed us that she has handed in her notice. We have now written to theresponsible individual to request that they tell us what they are going to do about the management of the home.