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Inspection on 08/10/09 for Amethyst House Care Centre

Also see our care home review for Amethyst House Care Centre for more information

This is the latest available inspection report for this service, carried out on 8th October 2009.

it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: Amethyst House Care Centre The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Valerie Hoyle Date of this annual service review: 0 9 1 0 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service Address of service: Sheepbridge Lane Rossington Doncaster South Yorkshire DN11 0EZ 01302866226 01302865415 amethysthouse@schealthcare.co.uk Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Ashbourne Homes Ltd Number of places (if applicable): Under 65 Over 65 0 39 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Amethyst House is a care home for older people providing personal and nursing care, registered for 39 service users. Southern Cross Healthcare owns the home and the registered manager is Susan Seale who is a registered nurse and has achieved the registered managers award. The accommodation is a converted older building with a new extension. The home is situated in the village of Rossington, near Doncaster. The home has well maintained gardens that are level, save and accessible to people who use wheelchairs or have mobility problems. Qualified nurses provide the necessary care to those with nursing needs, and trained care staff provides care to the residential service users. Information gained on the 8th October 2009 indicated the current weekly fees range from £398.72 to £515.00. Additional charges include hairdressing, newspapers and private chiropody. The home provides information to service users and their relatives prior to admission into the home. Service Users Guides are available on request from the manager. The last Annual Service Review Page 2 of 7 published inspection report and the homes Statement of Purpose is available on request and a copy is available for visitors to read in the entrance hall. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review: What did we do for this annual service review? An Annual Service Review was undertaken on 14th October 2008, we judged that the home continued to provide a good service. The quality rating for this home is 2 stars, good. The rating was made on 19th November 2007 We looked at all information that we received, or asked for, since the last key inspection or an annual service review. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. 18 Surveys (20 sent out) returned to us from the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we may have made to this service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The service sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is the service is still providing a good service and they know what further improvements they need to make. As a result of their own quality assurance surveys they have changed their activity programme to include more outings. The training coordinator is now an approved driver which will help to get people out more. They told us that they have developed good community links with local groups in Rossington, so the people can continue to maintain friendships. They were runners up in the Southern Cross Blooming Marvelous competition which shows they take pride in providing good outside areas for people to spend their time. They told us they fully endorse dignity in care and have held a number of workshops for staff which covers every aspect of daily living. Ten surveys returned to us from people who use the service told us: Annual Service Review Page 4 of 7 People received sufficient information about the home before they moved in so they could decide if it was the right place for them. They told us they always receive the care and support they need, and staff are usually available when they need them. They said staff always listen to what they have to say and staff always treat them with respect and always maintain their dignity and privacy. They told us they always get the medical care they need and they get their medication appropriately. People said they always enjoy their meals and can take part in activities, although some said they would like more activities. Four surveys returned from staff told us: They are given up to date information to enable them to deliver the care and support people need. They feel they were recruited fairly and thoroughly and the induction programme covered everything they needed to do their job. They said the training was relevant to their role and it helped them to understand and meet the needs of people who use the service. They said the training was up to date and gave them knowledge about the healthcare of people. They feel supported by the manager, and involved in decisions about how the service provides care and support to people. Four surveys returned from social and health care professionals told us: Assessments always ensures information is accurate to enable the right planned care is delivered. Peoples social and health care needs are properly monitored, reviewed and met by the service. They said the staff always seek advice and act on it to meet peoples needs. They support people to ensure their medication is managed safely and they respect peoples privacy and dignity. They told us staff support people to live the life they choose and they respond appropriately to meet peoples diverse needs. They told us staff always respond quickly to any concerns raised. Notifications received told us the home provides information to us about incidents that occur in the home. The AQAA confirms the home follows safeguarding procedures, by informing other agencies about concerns. They work well with us and have shown us that their service continues to provide good outcomes for people who use it. The AQAA confirmed there has been two safeguarding referrals since the last inspection. As a result of safeguarding investigations one member of staff were referred to the Independent Safeguarding Authority (ISA) to prevent them seeking further work in the care sector. The AQAA told us that there have been three complaints recorded in the last 12 months. They told us that all complaints investigated within the timescales of their procedures and all were upheld. People who use the service told us that they were familiar with how to make a complaint and were confident their concerns would be listened to. The AQAA confirms that they continue to have robust recruitment and selection procedures, which ensures the right staff were employed and trained. A total of twenty-seven care staff work at the home in full/part time capacity, there are also nine qualified nurses. The AQAA told us that all care staff hold the NVQ award in care at either Level 2 or 3. Annual Service Review Page 5 of 7 What are we going to do as a result of this annual service review? It is our Statutory responsibility to inspect all care services at least once every 3 years. The completion of a risk assessment and annual service review has not changed our view of the quality rating of this service, therefore we are not planning to inspect this service before 18th November 2010 However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. 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