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Inspection on 09/12/09 for Ashley House

Also see our care home review for Ashley House for more information

This is the latest available inspection report for this service, carried out on 9th December 2009.

it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: Ashley House The quality rating for this care home is: The rating was made on: two star good service 0 5 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Andy McGuckin Date of this annual service review: 0 3 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 9 Cope Road Banbury Oxfordshire OX16 2EJ 01295261403 Telephone number: Fax number: Email address: Provider web address:   haroon@caretech-uk.com Name of registered provider(s): Name of registered manager (if applicable): CareTech Community Services (No.2) Ltd The registered provider is responsible for running the service Conditions of registration: Category(ies) : learning disability Conditions of registration: The maximum number of service users who can be accommodated is: 3 The registered person may provide the following category/ies of service only: Care home only - PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Learning disability - LD Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Ashley House is a semi detached family house situated close to local shops and facilities in the centre of Banbury. It is home for up to three people with a learning disability. All enjoy a high level of independence and are supported by staff to be as independent as possible. The home is run and managed by CareTech Community Services (No. 2) Ltd., an organisation with experience in providing care services for Annual Service Review Page 2 of 6 Number of places (if applicable): Under 65 Over 65 3 1 0 5 1 2 2 0 0 8 people with learning disabilities. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, from the home since the last key inspection. This included: The annual quality assurance assessment (AQAA) which was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. It also provides information we have about how the service has managed any complaints and what the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection has been taken into account and the results of any other visits that we have made to the service in the last 12 months. We have included relevant information from other organisations where this is available. Fees charged for this service can be obtained from the home direct. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. People living in the home have told us in the past that are happy there. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. The home has informed us that since the last inspection they have made the following changes to the way they work. They have introduced a model of communication called My Time. This is time set aside on a one to one basis to discuss topics that are important to the service user. The frequency of these times can vary from several times a day to as little as the service user wants. Topics most often discussed are activities, personal space, relationships and any issues to do with the running of the home. In most cases these issues are not documented but occasionally important issues or actions may need to be recorded. Care plans are reviewed every six months or sooner if a situation arises that warrants it. My Time has enabled the home to have a better insight into the needs of its service users especially one, who has very specific needs. Staff, along with the learning Disabilities Team has worked with her to plan an active social life of her choosing in the way she wishes. The home has consulted with service users on the redecoration of the home which has been redecorated throughout. Future plans include the refurbishment of the bathroom which has been outstanding for some time and refitting of the kitchen. Each service user is treated as an individual and care plans reflect that the service users ideals and beliefs are respected. Where a service user has a specific religious belief they are encouraged to either attend services outside of the home or have someone come in. Service users are encouraged to take part in activities in the Annual Service Review Page 4 of 6 community and are exposed to a wide range of relationships through their weekly activities. The homes Statement of Purpose and Service Users Guide has been incorporated into one document and is now presented in a pictorial format which includes pictures of the home, staff and places of importance to the service users. This has made it easier for service users to understand and identify with. The home has three service users and is staffed to meet the individual and diverse needs of its service users. One staff member has gone part time and the home is covering this with the use of an agency carer who is well known to the service users. The home offers a variety of meals which are cooked fresh to order. Service users are involved in the selection and shopping for food. The home has a take away meal once a week which is a popular social event. The home has several methods of ensuring the quality of the service it offers, including questionnaires to those who have contact with the service. The homes area manager makes monthly inspections to ensure quality and provides action plans with timescales for issues to be addressed. On the basis of the above information we feel that the home has maintained its Good rating. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by October 2010 However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. 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