Please wait

Inspection on 09/03/10 for Ashton View Nursing Home

Also see our care home review for Ashton View Nursing Home for more information

This is the latest available inspection report for this service, carried out on 9th March 2010.

CQC found this care home to be providing an Good service.

The inspector found no outstanding requirements from the previous inspection report, but made 1 statutory requirements (actions the home must comply with) as a result of this inspection.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

What the care home does well

Both staff members and relatives interviewed felt that the standard of personal care was satisfactory. This was confirmed by observations during the tour of the premises which showed users to be clean, well dressed and generally content. There was an appropriate atmosphere in the units visited. Relatives spoken to were complimentary about the care workers in the home who they felt were meeting their relatives` needs in often difficult situations. The staff members interviewed all appeared committed to their work and to the maintenance of a good standard of personal care of people living there. This was confirmed by observations of service users who appeared well cared for.

What the care home could do better:

Examination of rotas and interviews with staff confirmed that the staffing of the home is inconsistent in meeting the needs of people living there. There was evidence of attempts to improve some staffing levels, particularly at night, but this was offset by other deficiencies which has caused difficulties in the home. One member of staff on the dementia nursing unit could give recent instances of short staffing resulting in difficult situations in the unit to cover all aspects of care. On another unit, it was confirmed that staff are often removed to meet shortfalls elsewhere so that that unit is often short of its complement of staff. Another nurse confirmed that this was the policy of the home to meet what is seen as greater needs elsewhere. A tour of the premises found them generally to be of a reasonable standard with evidence of refurbishment taking place. However, there was only one domestic worker on duty at the time of the visit and other staff said that this was not unusual, although two domestic staff are expected to be deployed during the day. An interview with the domestic worker said the shortfall was due to staff sickness although other staff felt it was more frequent. Care workers spoken to felt that this was compromising hygiene standards in the home. The dementia nursing unit displayed evidence that hygiene standards need improvement.

Random inspection report Care homes for older people Name: Address: Ashton View Nursing Home Wigan Road Ashton-in-makerfield Wigan Lancashire WN4 9BJ two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: John Mullen Date: 0 9 0 3 2 0 1 0 Information about the care home Name of care home: Address: Ashton View Nursing Home Wigan Road Ashton-in-makerfield Wigan Lancashire WN4 9BJ 01942722988 01942274896 ashtonview@schealthcare.co.uk www.schealthcare.co.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Southern Cross Care Centres Limited Type of registration: Number of places registered: Conditions of registration: Category(ies) : care home 58 Number of places (if applicable): Under 65 Over 65 0 19 dementia old age, not falling within any other category Conditions of registration: 39 0 The registered person may provide the following categories of service only. Care home with Nursing - code N, to people of the following gender:- Either. Whose primary care needs on admission to the home are within the following categories: - Old age not falling within any other category - Code OP, (maximum number of places: 19) Dementia - Code DE (maximum number of places: 39) The maximum number of people who can be accommodated is: 58 Date of last inspection 3 0 1 0 2 0 0 9 Care Homes for Older People Page 2 of 7 Brief description of the care home Ashton View is located in the centre of Ashton-In-Makerfield and is convenient for public transport and shops. There is level access to the front of the home with adequate parking to the front. There are no gardens, only 2 small sitting areas on either side of the car park. A second floor rooftop garden terrace provides users on Pilling Unit with a safe outdoor area. There are three floors and there is a passenger lift to all levels. The home has three units. On the ground floor there is the general nursing unit (Evans), on the first floor there is a unit for residents with dementia who need specialised nursing input (Gerard), and on the second floor a unit for residents with dementia (Pilling). All the bedrooms throughout the home are single. Bathrooms and toilets are provided on each floor. Fees at the time of the key inspection ranged from 335.19 to 540 pounds per week. The fees charged depend on the needs of the residents and whether they receive the free nursing care top up. Additional charges are made for private chiropody, hairdressing and newspapers. Care Homes for Older People Page 3 of 7 What we found: This was a random unannounced inspection of Ashton View Care Home which included a visit to the service. This was undertaken as a result of a complaint from a relative about the staffing and hygiene standards in the home and only considered these issues. The inspection encompassed information from the last key inspection and a random unannounced inspection of 29th October 2009 where similar issues were raised. Interviews took place with three senior members of staff and the housekeeper. Two relatives were interviewed as well as users of the service observed. A tour of two of the units of the home took place. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 4 of 7 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 5 of 7 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action 1 27 18 Sufficient staff, including domestic staff, must be employed throughout the home. To ensure that the care of users and the hygiene standards within the home are met and maintained. 09/04/2010 Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!