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Inspection on 22/02/10 for Axbridge Court

Also see our care home review for Axbridge Court for more information

This is the latest available inspection report for this service, carried out on 22nd February 2010.

it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: Axbridge Court The quality rating for this care home is: The rating was made on: two star good service 0 7 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Justine Button Date of this annual service review: 1 9 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service Address of service: West Street Axbridge Somerset BS26 2AA 01934733379 Telephone number: Fax number: Email address: Provider web address:   axbridge@almondsburycare.com www.almondsburycare.com Almondsbury Care Limited Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 36 The home is to be registered for 36 nursing beds. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Axbridge Court Nursing Home, formerly the St.Johns Hospital, has been adapted to a two-storey home in the centre of Axbridge, close to the local shops. The home is in shared private grounds and has car parking space. There is a large garden area. The home has a large well appointed communal lounge and dining room. The home has mainly single bedrooms with en-suite facilities. The en-suites enable wheelchair access. There is a passenger lift facility to the first floor. Aids and adaptations have been made to promote mobility in the home. There is a nurse call system through out the home. Health and safety measures include covered radiators and window restrictions. The home is registered to provide nursing care for up to 36 people. Personal care can also be provided within these numbers. The manager is a registered nurse and there is a registered nurse on duty at all times. Axbridge Court was Annual Service Review Page 2 of 6 0 7 0 1 2 0 0 9 purchased by Almondsbury Care on 23 June 2005. The owners have undertaken a major refurbishment and improvement programme. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included The annual quality assurance assessment (AQAA) was sent to CQC after being completed by the manager in November 2009 . The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gives us some numerical information about the service. Surveys were sent out to people using the service and other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection. What has this told us about the service? The manager completed the annual quality assurance assessment (AQAA) and submitted it to the Care Quality Commission in a timely manner. The AQAA was fully completed and gave clear detail about the progress of the service over the past twelve months and looked at what improvements were planned over the next twelve months. We were told that as a result of listening to the views of people living at the home the home has introduced a shop trolley serviced by a friend of axbridge volunteer. Service users have the opportunity to purchase items from this trolley every Monday. The trolley is stocked with items requested by the Service Users allowing them independence and freedom of choice. We cater for special diets such as diabetics with sugar free items. As a result of service users expressing a desire to keep in touch with friends and relatives that live abroad or locally, they now have access to their own computer purchased by the company specifically for this purpose. Services users are able to use the internet allowing them to keep up to date with current affairs and sourcing information of specific interest. We now have a specific area that has been decorated as a hair dressing studio, this is a another focal point for services users to socialise. The service users are able to access alternative therapies from an outside private provider with full support of the GP where appropriate co ordinated by our qualified Creative Activities Therapist. We received surveys from five staff members who work at the home, and eleven people who live at the home. The forms from people living at the home were positive. Some people had received support from family and friends to complete these. People answered positively to the questions asked. Comments included The staff are always pleasant and helpful. The home is nice and clean light and airy. Much improved since we first came here. Care staff are wonderful, happy and cheerful. Social interactions is excellent. Activities each day . These are stimulating. food is excellent. In the section what could the home do better people stated that they would like more staff to allow carers time to sit and Annual Service Review Page 4 of 6 chat. Staff told us that they are given up to date information with regard about the needs of people living at the home. Staff told us that they received induction and received adequate training. Comments from staff included we provide excellent care to people at the home The management and company are very supportive we work well as a team . The atmosphere is relaxed even though at times it can be busy. Everyone works well together. We receive have received one concerns/ complaints about the service. We receive regular and appropriate notifications in line with Regulation 37 of the Care Home Regulations. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by January 2011. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. 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