Annual service review
Name of Service: Christmas Lodge The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Carol Haj-Najafi Date of this annual service review: 1 1 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 196 Mount Vale York YO24 1DL 01904647442 01904675581 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability mental disorder, excluding learning disability or dementia Conditions of registration: Mr Dale Andrew Graver,Mrs Penelope Anne Graver,Mrs Lynne Dexter Number of places (if applicable): Under 65 Over 65 15 15 15 15 Registration is for 15 persons with a mental health disorder and/or a learning disability some of whom may be over 65. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Christmas Lodge is a care home providing personal care and accommodation for up to 15 people with mental health needs and/or learning disabilities. The home is located close to the centre of York and is within walking distance of the city the amenities and leisure facilities. The accommodation provided is both single and double bedrooms, self-contained units and a variety of spacious communal rooms. Christmas Lodge was registered in 1998. There is a small garden at the front and a pleasant courtyard with parking at the back of the house. At the inspection in October 2007, we were told the fees start at £450. The service has
Annual Service Review Page 2 of 6 a statement of purpose that explains the aims, objectives and philosophies of the home and this is available in alternative formats. The most recent inspection report and update information about fees is available direct from the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints or safeguarding incidents. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection, annual service review and the results of any other visits that we have made to the service. Relevant information from other organisations. Eight surveys returned to us from people who live at the home. As well as the above we completed a risk assessment of the service to ensure we had enough information about the service to determine the quality rating has not changed in the past 12 months. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It gave us information about the service and examples of what they do well, how they have improved and what they want to do better. They told us, We offer a high standard of care offering individualism, including all the necessary people to make decisions such as carers, friends and families but especially listening to the individual. They also said, Residents report to their care managers they wish to remain with us. Visitors tell us how pleasant it is to visit Christmas Lodge. The survey feedback we received was positive and we received several comments about what the service does well. Here are a sample of the comments. They are kind and understanding especially with people who have special needs, They provide very good care when illness strikes, Many residential homes might have better facilities in some respects, very few, if any, can match the overall quality of care and accommodation offered by Christmas Lodge. The surveys told us people are happy with the service they receive. Seven people said they always make decisions about what they do during the day; one person said they usually make decisions about what they do. Everyone said care staff and managers treat them well. Four people said the care staff and managers always listen and act on what they say; two people said usually and two people said sometimes care staff and Annual Service Review Page 4 of 6 managers listen and act on what they say. We telephoned the manager and discussed the mixed survey responses to the question about care staff and managers listening and acting on what people say. The manager agreed to discuss this with people at the next house meeting. We have not received any information about this service that gives cause for concern and would make us think that the current quality rating is not accurate. What are we going to do as a result of this annual service review? It is our statutory responsibility to inspect all care service at least once every 3 years. The completion of the risk assessment and annual service review has not changed our view of the quality rating of this service therefore we are not planning to inspect this service before 8th October 2010. However we can inspect the service at any time if we have any concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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