Annual service review
Name of Service: Chyvarhas The quality rating for this care home is: The rating was made on: two star good service 1 7 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Michael Dennis Date of this annual service review: 1 0 0 2 2 0 1 0 Annual Service Review Page 1 of 5 Information about the service
Address of service: 22 Saltash Road Callington Cornwall PL17 7EF 01579383104 01579384373 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia mental disorder, excluding learning disability or dementia old age, not falling within any other category Conditions of registration: Cornwall Care Ltd Number of places (if applicable): Under 65 Over 65 0 0 0 30 30 10 Service users to include one named person only who has a learning disability and suffers from a dementia and is aged below the agreed age range. Service users to include up to 10 adults of old age (OP) Service users to include up to 30 adults aged over 65 with a mental illness (MD[E)) Service users to include up to 30 adults aged over 65 with dementia (DE[E)) Total number of service users not to exceed a maximum of 40 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 1 7 0 2 2 0 0 9 Annual Service Review Page 2 of 5 Chyvarhas is run by the organisation Cornwall Care Ltd., which is a registered charitable organisation, whose management team offer support regarding the running of the home. Members of the company visit regularly. Chyvarhas Care Home provides accommodation and care for older people in need of care due to dementia, mental disorder or old age. Accommodation and services are all located on the ground floor. The home consists of four wings, each with its own lounge area. Dining and further lounge areas are found centrally located. The home is a secure environment for the safety of service users. For those service users unable to get into Callington or who choose not to, services are provided within the home ie., hairdressing, dental and the services of the district nurses and G.Ps. Ample car parking is available. Annual Service Review Page 3 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement.The previous key inspection and the results of any other visits that we have made to the service in the last 12 months.Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? This service sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the care home is still providing a good service and that they know what further improvements they need to make. The AQAA told us that the service continued to forge links with the families of the people that stay there, and ensured that the information is shared as appropriate to make a transparent service.The AQAA informed us that Staff training remains a priority. Reviews of policies and procedures occur. The AQAA also told us that they had received one complaint in the past year and the home was subject to one Safeguarding alert. We received 10 surveys from people who use this service. They told us that people are extremely happy, that the staff are caring and loving, that everyone is treated with respect and are treated as individuals, that visitors are made welcome, that the home is clean and tidy. One person commented that it would be good if staff had their own staff room to take their breaks in, and, would like to have the curtains back in the sitting room to help reduce glare on the TV screen. Erratic timing of drinks and meals could be improved. Another said that clothing can go astray and washed clothes are liable to shrinkage. Too much time is spent on paper work and attending meetings, more activities could be available. One person suggested that a newsletter to inform of future events would be welcome. The care home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 17/02/2012. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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