Inspection on 05/01/10 for Collins House
Also see our care home review for Collins House for more information
Due to difficulties updating our database, this is probably NOT the latest inspection report for this service. Please check the CQC website instead. We hope to resume regular updates of BestCareHome soon.
The following inspection below was carried out on 5th January 2010.
CQC found this care home to be providing an Good service.
The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.
Other inspections for this house
What follows are excerpts from this inspection report. For more information read the full report on the next tab.
What the care home does well
Collins House is welcoming and has a relaxed and inclusive atmosphere. Residents live in a clean and comfortable environment. There are ample communal areas for people to enjoy, including attractive garden areas with outside seating. Before people move into Collins House a member of the management team carries out a detailed assessment of the person`s support needs and preferences to make sure that the home will be able to meet their needs. There was a good range of activities available for the people living at the home. Relatives told us they were generally happy with the service and care provided at Collins House. People enjoyed the food and the dining experience at Collins House. Management are good at keeping us (CQC) informed about incidents occurring in the home. The home works well with families and other professionals involved with people`s care. Visitors are always made welcome, and are able to develop a rapport with management and staff.
What has improved since the last inspection?
The management and staff team have responded positively to the requirements made in the previous inspection report and have made many improvements to the running of the home that benefit the people living there. The management at the home are committed to having a skilled and well trained staff team. Since the previous inspection staff training has been ongoing, with training in moving and handling, managing behaviours that challenge, health and safety and fire awareness being undertaken. Staff now spend more time spontaneously interacting with residents during the course of the day instead of solely during specified `activity` time. Residents views have been taken into account in the refurbishment that has taken place in the home, making it more personal to them and a more pleasant place to be. Changes have been made to the dining arrangements, people now eat in smaller, more intimate groups which makes the experience more relaxing and personal. Recording of health issues such as weight monitoring and nutritional records has improved, this helps to keep people healthy and identify potential issues in a timely manner.
What the care home could do better:
The staff and management needs to continue the `work in progress` to ensure all peoples` care plans include clear and detailed person centred guidance and instruction for staff to follow. This will ensure peoples` individual needs are met in accordance with their wishes and preferences. The quality of daily records need to continue to improve to ensure they provide clear and accurate detail of the care and support provided for individuals. Consideration needs to be given to ensure people are able to locate their own bedrooms by clearly labelling/personalising their bedroom doors. Consideration needs to be given to updating the training provided for some of the staff team in respect of supporting people living with dementia. Most of the staff team have received this training however some dates back as far as 2003 and daily practice has evolved considerably in the interim.