Please wait

Inspection on 24/04/09 for Fair Haven

Also see our care home review for Fair Haven for more information

This is the latest available inspection report for this service, carried out on 24th April 2009.

it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: Fair Haven The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Annie Foot Date of this annual service review: 2 2 0 9 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 23 Knyveton Road Bournemouth Dorset BH1 3QQ 01202553503 01202319003 steveweb@cch-uk.com www.cch-uk.com Christadelphian Care Homes Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 30 One named person (as known to CSCI) under the age of 65 may be accommodated to receive care. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Fair Haven is registered to provide personal care and support for up to 30 older people. The home is owned and managed by Christadelphian Care Homes, a registered charity that exists solely to provide accommodation to persons requiring residential and nursing home accommodation. Fair Haven is not registered to provide nursing care. The home accommodates mainly members of the Christadelphian community although non-Christadelphians can be cared for with permission of the Trustees. Fair Haven is situated in a residential street of Bournemouth within easy walking distance of the town centre, cliff top walks and parkland. Accommodation is provided in 24 single rooms and 3 shared rooms, all rooms have en-suite facilities. There are two lounge areas, a dining room and conservatory for resident use, the conservatory leads on to well maintained mature gardens that are readily accessible to residents and where Annual Service Review Page 2 of 6 there are two summer houses A lift provides access between floors and a chair lift provides access between floors on one of the two stairways. Fair Haven provides a good level of pastoral care and support along with 24 hour staffing, all catering and laundry services and access to local community health services such as GPs, opticians, dentists etc. Weekly fees range from, approximately £420 to £550 pw. Additional charges are made for hairdressing and chiropody. See the following website for further guidance on fees and contracts www.oft.gov.uk (Value for Money and Fair Terms in Contracts). Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received and requested since the last key inspection which took place on 24 April 2008. This included: The annual quality assurance assessment (AQAA) sent out by us, was completed and returned to CQC in a timely manner. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys completed by people living at the home and other interested parties. Regulation 37 notifications informing us of significant events in the home have been received throughout the year. We reviewed the previous key inspection report. We took account of what other people have told us about the service and any relevant information received from other organisations was considered. What has this told us about the service? The quality rating for this service is 3 star. This means that the people who use this service experience excellent quality outcomes. The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and very detailed and gave us all the information we asked for and demonstrates that the home continues to have an understanding of what best practice is for the people who live there and they know how to maintain this. It shows that they regularly consult with people who live here and make changes based on their views. Some examples of developments within the home based on peoples views are: more fish dishes included on the menu, more musical events and plans to create a raised garden and install a greenhouse with wheelchair access. The manager is also planning to have a residents relatives committee as another route for improvements and suggestions. New carpets have been laid in the stairs and corridors and new armchairs purchased, chosen by residents. The AQAA also tells us how peoples care continues to be planned in an individual and coordinated way. Each person now has their own key worker who helps to ensure that each person has their needs met in a way that suits them. 15 surveys were sent out to residents and 10 surveys were sent out to staff. 13 residents, some of which had been helped by relatives, returned surveys and two staff responded. Residents told us generally they were always or usually satisfied with the service provided. Two people commented that they would prefer a longer period between lunch (12.30) and tea (4.30). Annual Service Review Page 4 of 6 The AQAA tells us the home continues to provide regular activities for residents and a new social activities organiser has been appointed. Free transport is provided to appointments and social events. The AQAA tells us that 6 of the 10 care staff have achieved a National Vocational Qualification (NVQ) in care at Level 2 or above. The Deputy Manager has recently completed the Registered Manager Award and is awaiting the results of NVQ Level 4. The Manager is looking at involving residents in the staff interview process. The Commission has not received any other information from other sources about this service. We have not made any visits to the home since the last key inspection. We looked at the information in the AQAA and our judgment is that the home is still providing an excellent service and that they know what further improvements they need to make. The home continues to provide a high standard of care and there is no evidence to indicate that outcomes for people who use the service have changed since the last inspection of the service. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 24th April 2011. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!