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Inspection on 21/04/10 for Harlow Moor Drive (43)

Also see our care home review for Harlow Moor Drive (43) for more information

This is the latest available inspection report for this service, carried out on 21st April 2010.

CQC found this care home to be providing an Excellent service.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

What the care home does well

Each person living at the home has their own care plan and record of their care. This is based around the organisations assessment and care planning documentation. The record we looked at showed that a full assessment and introductory process had been completed before the person moved in. This included visits to the home to meet people and make sure it was the right place for the person to live. We looked at people`s care records which showed that people take part in lots of different activities and events. People enjoy activities such as horse riding,going out to the gateway club, country and western night, shopping, the junction, day trips out (on a train) and one person likes going out on a bus. People attend Harrogate college to do courses such as pottery. People living at the home are looking towards planning their holidays for this year. The care record we looked at also showed that people have involvement from other health professionals, such as their dentist, optician and doctors. The medication storage arrangements and recording we looked at showed us that medication is being managed safely by the home. There has been one recent complaint which was investigated by the home and appropriately dealt with. There have been no safeguarding incidents at the home. Staff we spoke to had received safeguarding training and knew how to report any concerns. Three surveys were returned from staff working at the home. When we asked staff what the home does well their comments included, "Attention is given to personal care and support to all service users" and " I think we more that satisfy our service users with different needs." When asked what could the home do better they said, "Organise greater variety of outside activities for service users" and "We should have more hours for our service users".

What the care home could do better:

We found that the standard of the environment during this visit was poor.In one person` s bedroom there was damage to the wall which we were told was water damage. There was also water damage in the office. We were informed that the home was waiting to make sure that the leak is fixed before re-decorating. The office was found to be cluttered and untidy with items such as shaving cream and people`s clothing on a chair and desk. The curtains at the window did not fit properly because they were to short. One person`s room had no shelving and what can only be described as in disarray and cluttered. In the dining room there were three lots of different chairs. A broken chair was stood in the corner. Pictures were propped up against the wall instead of being on the wall. The tablecloth covering the table was worn and discoloured. Cupboard drawers in the sideboard in the dining room had been left open. The kitchen was relatively clean, one kitchen cupboard did not shut properly and one cupboard had a gap and did not fit properly. In the basement where the laundry room was, there were clothes all over the floor. The room next to the laundry was completely overrun with clothes, the coffee table was stained, there was a mattress and base of a bed propped up against the wall. This was discussed with one of the other home`s manager who had temporarily taken over to assist the management of the home in the last two weeks until a new manager commenced in post. She informed me that there has not been a permanent manager at the home for sometime. UBU have employed a manager now who had just commenced working for the organisation. A request was made for a senior manager to come to the home whilst we were there to look at the issues regarding the environment. One of the service managers was able to come to the home and was shown around the home. She agreed that the standard seen was not UBU`s normal standards and would be immediately addressed by the organisation. We asked the organisation to send us an action plan, setting out how these issues were going to be improved. We have now received an action plan from the organisation which clearly outlines their intentions in how they intend to put things right regarding the environment. Because of the prompt response from the organisation in addressing the issues that were raised, we feel that 43 Harlow Moor Drive does continue to provide good outcomes for the people who live there. However we have made one new requirement as a result of this random inspection regarding the standard of the environment.

Random inspection report Care homes for adults (18-65 years) Name: Address: Harlow Moor Drive (43) 43 Harlow Moor Drive Harrogate North Yorkshire HG2 0JY three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Irene Ward Date: 2 1 0 4 2 0 1 0 Information about the care home Name of care home: Address: Harlow Moor Drive (43) 43 Harlow Moor Drive Harrogate North Yorkshire HG2 0JY 01423502160 F/P01423502160 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Northern Life Care Limited T/A U.B.U. Type of registration: Number of places registered: Conditions of registration: Category(ies) : care home 6 Number of places (if applicable): Under 65 Over 65 6 learning disability Conditions of registration: Date of last inspection Brief description of the care home 6 43 Harlow Moor Drive is registered to provide accommodation and personal care for six adults with learning disabilities. The home is situated in a residential area of Harrogate close to the town centre and overlooking the Valley Gardens. It is a large Victorian terrace house converted for its present use. 43 Harlow Moor Drive is owned by UBU, formally known as Northern Life Care. The Statement of Purpose and Service User Guide are provided upon enquiry. The cost of a placement at the home is dependent on individuals needs. At the last inspection carried out on the 5th September 2007 the charges ranged between £679 pounds to £1096 pounds per week. Care Homes for Adults (18-65 years) Page 2 of 7 What we found: This was an unannounced inspection of the care home at 43 Harlow Moor Drive. The visit was completed on 21st April 2010 by one inspector. The homes staff and the people living there did not know that we were going to visit on this day. During our visit we looked at a selection of records, looked round some parts of the building and talked to some of the people who live at the home and the staff who work there. Before our visit we looked at all of the information we had about the service and asked the home to complete an annual quality assurance assessment. This is a self-assessment that tells us about the home. We also sent out surveys to people who live and work at the home. No surveys were returned from people who live at the home. Three staff completed and returned surveys to us. We used all of this information to plan our inspection visit and have included it in this report where appropriate. What the care home does well: Each person living at the home has their own care plan and record of their care. This is based around the organisations assessment and care planning documentation. The record we looked at showed that a full assessment and introductory process had been completed before the person moved in. This included visits to the home to meet people and make sure it was the right place for the person to live. We looked at peoples care records which showed that people take part in lots of different activities and events. People enjoy activities such as horse riding,going out to the gateway club, country and western night, shopping, the junction, day trips out (on a train) and one person likes going out on a bus. People attend Harrogate college to do courses such as pottery. People living at the home are looking towards planning their holidays for this year. The care record we looked at also showed that people have involvement from other health professionals, such as their dentist, optician and doctors. The medication storage arrangements and recording we looked at showed us that medication is being managed safely by the home. There has been one recent complaint which was investigated by the home and appropriately dealt with. There have been no safeguarding incidents at the home. Staff we spoke to had received safeguarding training and knew how to report any concerns. Three surveys were returned from staff working at the home. When we asked staff what the home does well their comments included, Attention is given to personal care and support to all service users and I think we more that satisfy our service users with different needs. When asked what could the home do better they said, Organise greater variety of outside activities for service users and We should have more hours for our service users. Care Homes for Adults (18-65 years) Page 3 of 7 What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 4 of 7 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 5 of 7 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action 1 24 23 The premises need to be clean and well maintained. Furnishings need to be of a good quality that fulfill their purpose and meet peoples needs. This makes sure that people live in a homely, comfortable and safe environment. 11/06/2010 Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Adults (18-65 years) Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. 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