Inspection on 09/04/10 for Kent House
Also see our care home review for Kent House for more information
This is the latest available inspection report for this service, carried out on 9th April 2010.
it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: Kent House The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Vivien Stephens Date of this annual service review: 0 9 0 3 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: George Street Okehampton Devon EX20 1HR 0183752568 0183755280 kenthouse@stone-haven.co.uk WWW.stone-haven.co.uk Stonehaven (Healthcare) Ltd Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability Number of places (if applicable): Under 65 Over 65 0 0 0 25 25 25 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Kent House is a large detached Victorian house located in the centre of Okehampton. It is registered to provide accommodation with personal care for 25 older people who may also have dementia or a physical disability. Of the twenty-one single bedrooms nine have en suite facilities; of the two double bedrooms neither do. Bedrooms are on two floors with a lift between the ground and first and a chair lift to a mezzanine. There is one shower room. The home benefits from 3 ground and one first floor lounges. There is a small garden at the front and patio to the side of the home. The home has been under the ownership of Stonehaven (Healthcare) Ltd since 30th Sept 2002 and the management of Julie Smith since October 2006. At the time of the last key inspection the range of fess were from £400 - £750 per week. The homes brochure (Service User Guide) says that there is an additional charge made for
Annual Service Review Page 2 of 6 personal items such as non-prescribed medicines, hairdressing, chiropody, opticians and dentistry. It contains all information about the home plus there is a web site. The most recent inspection report is displayed in the entrance hall. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. The home told us about the improvements they have made in the last 12 months, and their plans for further improvements in the coming year. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. We received 9 completed surveys forms from people living at Kent House. They told us they always, or usually, were satisfied with the care and services they received. We asked them what does the home do well and two people said Everything. One person said they were Very happy being a resident of Kent House. We also asked people to tell us what they thought the home could do better. Just one person commented More staff at night. The staffing levels will be checked at the next key inspection. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. Annual Service Review Page 4 of 6 What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 31st March 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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