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Inspection on 13/04/10 for Kingsmount Residential Home

Also see our care home review for Kingsmount Residential Home for more information

This is the latest available inspection report for this service, carried out on 13th April 2010.

it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: Kingsmount Residential Home The quality rating for this care home is: The rating was made on: two star good service 2 8 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Michelle Finniear Date of this annual service review: 1 1 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service Address of service: 30 Kingshurst Drive Paignton Devon TQ3 2LT 01803663460 01803663460 kingsmount@grayareas.co.uk www.grayareas.co.uk Grayareas Limited Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Name of registered manager (if applicable) Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability Conditions of registration: The maximum number of service users who can be accommodated is 32. The registered person may provide the following category of service only: Care home providing personal care only- Code PC to service users of either gender whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category- Code OP- maximum of 32 places Physical disability aged 50 years and over on admission- Code PD- maximum of 32 places DementiaCode DE- maximum of 32 places Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): 2 8 0 1 2 0 0 9 Number of places (if applicable): Under 65 Over 65 32 0 32 0 32 0 Annual Service Review Page 2 of 6 Brief description of the service Kingsmount provides care for up to thirty-two older people who may also have dementia and/or a physical disability. The care home has been under the ownership of Gray Areas Ltd since September 2006. The company also owns a care home which provides nursing services in Paignton. Kingsmount is a large, detached, older property situated in an elevated position on the outskirts of Paignton. There is a spacious lounge situated at the entrance of the premises and a separate dining room. There are also two small lounges; one has now been converted to a library. Accommodation for residents is on the ground and first floors, with a passenger lift provided to assist access to the first floor. There are twenty-eight single rooms, most of which have en suite facilities; and two double rooms with en suite facilities. There is shower room on the ground floor, and two bathrooms and a separate shower room on the first floor. Aids and adaptations are provided to meet the assessed care needs of the residents A small accessible garden is situated at the side of the premises, with another ready to be converted to a sensory garden to the rear, and there is a parking area at the front. Fees currently range from Three hundred and sixty five pounds to five hundred and forty five pounds per week (2009). Written information regarding the home and the services provided is available in the home, as are copies of the homes Inspection reports. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? To complete this Annual service review we looked at all the information we have received about the home in the last year. This includes information from notifications sent to us by the home. These are a legal requirement, and tell us about any incidents that have occurred at the home, for example serious injury to a person who lives there. We asked the home to complete an Annual Quality Assurance assessment or AQAA which gives us information about how the home is run, what developments they have made in the last year and what they plan to do in the coming 12 months. We sent questionnaires to people who live at the home; We sent questionnaires to the staff who work at the home; We looked at the information from the last Inspection report and from any visits we may have done; and we looked at the way that the home has managed any complaints made to them. What has this told us about the service? The home sent us their AQAA when we asked for it. It contained the information we had asked for. We contacted the home for clarification in one area. Since the last Inspection the registered manager was made redundant and a new acting manager has been appointed. She will need to make application for registration or the company who owns the home will have to appoint someone to be registered, as the home needs to have a registered manager in post. The registered manager is legally responsible and accountable for the day to day operation of the care home. The home told us that since their last Inspection they have listened to people living at the home and provided a new stand-aid, more moving and handling equipment and moved the time of morning drinks; finished the library area; continued to improve the decor and re-carpeted several areas; trained some staff in the Mental Capacity Act; appointed a care manager to work part time with people who live at the home as well as work in the office; the acting manager has completed a manual handling course so will use this to train other staff in the home; audit systems have been put in place for medication management; they have increased the number of handicrafts and activities available and have a person appointed to manage activities; continued with the programme for monitoring water temperatures to maintain peoples safety; invited staff to come forward with ideas for the development of the home, with a reward scheme in place; expand the staff training and development programme; the policy and procedure manual has been reviewed; and staff ideas on care planning developments are being implemented. They have also told us they plan to further develop the admission process; increase the Annual Service Review Page 4 of 6 amount of day care provided; increase the number of care plan audits; provide a broader range of activities; encourage some voluntary visitors; and plan to lower staff turnover. The home told us they have received two complaints within the last year, both of which were resolved internally within the 28 day timescale. They also told us that they have had quite a high turnover of staff in the last year, but said this was due to reasons such as change of careers, family reasons or emigration. We received five completed questionnaires from people who live at the home and two from staff. People told us: The carers are extremely friendly and helpful Very happy with the care my mother receives whenever poorly. Staff are brilliant. The home has friendly, helpful staff who respond to requests for assistance as soon as possible. They arrange activities in the afternoon. Cares very well for the residents and the families when they come in. Care is always there. Provides equipment and standard based systems to work to; high standard of carpets, curtains, linen, bedding and furniture; provides home cooked meals and snacks by a top qualified chef that are colourful; healthy, tasty and easy for residents to eat One person felt there should be more activities provided. Other comments where it was felt the home could improve were that the lifts broke down too often, that some of the older furniture in the lounges needed replacement, that more outings should be provided not just activities; people would benefit from more carer support 1:1 and that some equipment provided for staff was not easy to use. The information we have received indicates that the home is still giving a good service to the people who live there. What are we going to do as a result of this annual service review? We will not change our plans and will carry out a key Inspection by 28th January 2011. However we can Inspect the home at any time if we have concerns over the people living there. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. 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