Annual service review
Name of Service: Longfield Manor The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sheila Gawley Date of this annual service review: 1 5 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: West Street Billingshurst West Sussex RH14 9LX 01403786832 01403782427 Telephone number: Fax number: Email address: Provider web address:
sussexhealthcare.org Dr Shafik Hussien Sachedina,Mr Shiraz Boghani Name of registered provider(s): Name of registered manager (if applicable) Mrs Josefina Manalo Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 60 0 0 60 The maximum number of service users to be accommodated is 60. The registered person may provide the following category/ies of service only: Care home with nursing - (N) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (OP) Dementia (DE). Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Longfield Manor is a care home with nursing providing personal care and accommodation for up to 60 older people. Dr. S. H. Sachedina and Mr. S Boghani own
Annual Service Review Page 2 of 6 it in partnership. The home was opened in 1998 and is a purpose built two-storey building with wellmaintained grounds. The home has forty-six single bedrooms and three-shared bedrooms all offering ensuite facilities. There is a passenger lift and comfortable sitting and dining areas, domestic in character. There is an attached day centre, which the service users can access. The home is located in Billingshurst close to shops and other local amenities. The last Key Unnannounced Inspection was on 12/12/07. Current fees range between £550 and £800 per week. Extra services, which include chiropody, hairdressing and newspaper provision are not included in the fees. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included The annual quality assuranceassessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. What has this told us about the service? The AQAA told us that people who use the service are admitted after a full preadmission assessment and that care needs are reviewed monthly. Information is available to people wishing to use the service and respite and trial stays are available. It told us that quality assurance measures are in place, questionnaires are sent to people who use the service and their families. The AQAA told us that routine maintenance has continued in the home and following has been achieved; changed carpet in some areas, a new boiler was purchased, a new carpet cleaner and shampooer has been purchased, cleaning has been maintained, and the garden has been maintained. We received nine surveys from people who use the service, four from staff and one from a professional. All expressed great satisfaction with all aspects. All of the people using the service stated they were always satisfied with the food, all but one person said they knew how to make a complaint and one person commented I dont ever need to. Other comments received were In my opinion the home is excellent in every way, It provides good food and carers, Each resident is treated as individuals with different needs, The home gives the people big support in helping us to live a happy life and The home is a clean and enjoyable place, I have access to the services I need, I attend the activities lounge frequently and the meals are very tasty. The surveys from staff were all very positive about the experience in working in the home and in the care they give the people living there. All expressed great satisfaction with the management of the home and the committment of the registered manager. Training was confirmed. Some of the comments we received from staff were Our manager is very keen and very interested in keeping staff up to date, We are a well experienced and skilled staff giving good quality of care to people who use the service,The home is a very welcoming place, staff are supportive of each other and encourage people who use the service to be independant and Our philosophy, facilities, care and nursing all give the people using our service a better way of life. The survey from the visiting professional was positive answering always to all of the questions. Annual Service Review Page 4 of 6 The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a Key Inspection before 12/12/10. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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