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Inspection on 08/02/10 for Mere Hall View

Also see our care home review for Mere Hall View for more information

This is the latest available inspection report for this service, carried out on 8th February 2010.

it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: Mere Hall View The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Rukhsana Yates Date of this annual service review: 0 7 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service Address of service: 7 Mere Hall Street Bolton BL1 2QT 01204337098 01204337099 amanda.allwood@bolton.gov.uk Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : learning disability physical disability sensory impairment Conditions of registration: Bolton Metropolitan Borough Council Number of places (if applicable): Under 65 Over 65 7 7 7 0 0 0 The home is registered for a maximum of 7 service users, to include: up to 7 service users in the category of LD (Learning Disabilities under 65 years of age); up to 7 service users in the category of PD (Physical Disabilities under 65 years of age); up to 7 service users in the category of SI (Sensory Impairment under 65 years of age). The service should employ a suitably qualified and experienced Manager who is registered with the Commission for Social Care Inspection. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Mere Hall View is part of Bolton Social Services provision for people with learning, physical and sensory disabilities. It provides a short-term break service for up to seven people. The building is in a residential area, half a mile from Bolton town centre. Bus routes and several amenities are within easy reach. Accommodation is on two floors with a lounge on each. All bedrooms are single and have a washbasin. The ground Annual Service Review Page 2 of 6 floor bathrooms have showers. One of the two bathrooms on the first floor has a bath. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. A number of people using the service, their relatives, and staff members were sent surveys to gain their comments about the service. The previous key inspection. What other people have told us about the service. Other information used in this review includes what the service has told us about things that have happened in the service. These are called notifications and are a legal requirement. The previous key inspection report and the results of any other visits that we have made to the service in the last 12 months would also be taken into account. What has this told us about the service? The service was sent their annual quality assurance assessment (AQAA), and returned the completed document by the date we asked for it. The information provided a good description of the work that has taken place over the last 12 months, and the services plans for future development. The information provided indicates that Mere Hall View has good arrangements in place for consulting and involving people who use the service. Guests are involved in developing and reviewing their individual support plans, and open days are held for guests, prospective guests, carers and representatives. Equality and diversity matters are addressed in a number of ways by the service. For example, A Service User Guide is available in pictorial format which explains what people can expect from the service, including how to complain and who to complain to. Staff undertake Cultural Awareness training. The service has access to translation and interpreter services, and specific needs around gender, culture, and dietary needs are met. Since the last inspection and annual service review, the service has made improvements, including increased consultation around themed breaks, increased activities, staff training, and multi-agency working. We received 5 completed surveys from people using the service, 10 from relatives or representatives, and 8 from staff members.The comments from guests and their relatives were very positive, with examples such as, The staff provide the best possible care for all the service users, and are always happy to help with any issues. Willing to change dates if needed and if possible. An excellent service that deals well with complex and challenging behaviours. We are very satisfied with the service and the staff are very friendly. They do an excellent job They make you feel welcome. my son looks forward to going, enjoys it and gets on well with all the staff. It has a Annual Service Review Page 4 of 6 homely atmosphere. nothing is too much for any of the staff The service offers a secure, family feel home environment. People are able to get up and go to bed as they please and are offered well balanced diets Two people felt that there could be more information about the service, and photographs of staff. The AQAA completed by the manager shows that these suggestions have been addressed through the introduction of open days, and a photo board so that people get to know the staff better. Staff survey responses showed that there is an effective and enthusiastic staff team, that is well managed and motivated to provide a high standard of support. Comments included, We are flexible in our approach to meeting the needs of guests who use our service. the staff cope well with any emergency. We make people feel happy to be here - we try to create a warm, friendly environment. We promote independence as much as possible, try to organise activities, and work well as a team However, they also identified the need for the service to consider reviewing staffing levels, particularly at weekends and busy times such as when guests arrive, to ensure that individuals are fully supported, and can partake in their chosen activities in the community. They also highlighted the benefits that larger premises could bring, such as a separate dining area and alternative lounge and activity space. The AQAA shows that consideration is being given to the provision of alternative premises that would provide the necessary space and accessibility to enhance service provision, and outcomes for people having short breaks. In summary the information we have indicates that the service continues to provide excellent outcomes for people who use it, and the manager continues to identify and implement improvements. What are we going to do as a result of this annual service review? We will continue to monitor information about this service and will carry out an inspection when required Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. 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