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Inspection on 30/03/10 for Parklands

Also see our care home review for Parklands for more information

This is the latest available inspection report for this service, carried out on 30th March 2010.

it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: Parklands The quality rating for this care home is: The rating was made on: two star good service 3 0 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Louise Delacroix Date of this annual service review: 1 7 0 3 2 0 1 0 Annual Service Review Page 1 of 7 Information about the service Address of service: Kensham Avenue Bradninch Exeter Devon EX5 4RD 01392881375 01392882089 parklandsreshome@btconnect.com www.parklandsresidentialhome.co.uk Mrs Heather Baker,Mr Roy Baker Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Number of places (if applicable): Under 65 Over 65 0 0 27 27 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Parklands is a large detached home in grounds with views over the surrounding countryside. The home is registered to provide accommodation and personal care for up to twenty-seven older people who may also have dementia. There are ten rooms within the home that are registered for double occupancy. However, all bedrooms are currently used for single occupancy only. Twenty three bedrooms have en-suite facilities. There is a passenger lift to the first floor and ramps fitted around the home to provide access for people using wheelchairs. An extension has been built to the side of the home and contains seven bedrooms and a shower room. All new bedrooms are over twelve square metres with en-suite facilities. CSCI inspection reports are displayed on the hall table. Annual Service Review Page 2 of 7 3 0 0 3 2 0 0 9 Fees for the home start from 475 pounds per week, which includes newspapers and toiletries. Hairdressing, phone calls and chiropody are not included in this price. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included the following information. The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us basic information about the service. We looked at the information in the AQAA and our judgment is that the home is still providing a good service and that they know what further improvements they need to make. The quality rating for this service is 2 star. This means that the people who use this service experience good quality outcomes. Eight people living at the home responded to our survey, with some people having support from relatives or staff to do this. Everybody who responded to our surveys told us that they had received enough information about the home to help them decide if the home was the right place for them; with one person spending time at the home prior to moving in by taking part in a day care service. Eight people told us they always received the care and support they needed and that staff were either always or usually available when they needed them. People told us that staff listened to them and acted on what they said. Everyone was in agreement that the home made sure they received the medical care they needed. People expressed satisfaction with the activities available and the cleanliness of the home. People knew how to make a complaint and felt that there was someone they could speak to informally if they were not happy. Three people told us that they always liked the food and five said this was usually the case. We asked what Parklands did well and people living there told us that it was the care, friendship and love. I am looked after well and enjoy my life, provides both mental and physical activities, making a home, look after me and they treat everyone with a great deal of respect. Six relatives responded to our survey. Five respondents felt that the home always met the care needs of their relative and that the service helped them keep in contact with Annual Service Review Page 4 of 7 their relative, and one said this was usually the case. The majority of people felt that the home always kept them up to date with important issues and gave the support and care that they expected. People visiting the home told us that they felt staff had the right skills and experience to look after people properly, and generally supported people to live the life they choose. Most people knew how to make a complaint, and they told us that the home had responded appropriately if they had raised concerns. We asked what Parklands did well and relatives told us that food is adequate, hygiene good and staff friendly, general care, quick response, emotional support and cleanliness, provides a welcoming, homely atmosphere with lots of different activities offered on a regular basis... and we were told that the home makes people feel loved, cared for and surrounded by kindness. We asked what the service could do better and two people responded to this question. One person thought the entertainment could be better and staff communication about residents health appointments could be improved. They also raised concern about the safety of the Christmas lights because of the quantity of them. Another person felt that their relative would benefit from more time with staff to chat. We also asked if there was anything else that relatives would like to tell us and one person gave a detailed example of the support that Heather and Linda (both part of the management team) had given them, with the person feeling they deserved special praise. All of the staff that we sent a survey to, responded to us. Nine staff members said they were always given up to date information about the people they care for, and one said this was usually the case. Staff told us that their employer carried out appropriate checks before they started work. We were told that the home provides a comprehensive induction and training, which meant that staff felt they had enough support, experience and knowledge to meet the different needs of people. Staff told us that they get the chance to meet with the manager regularly and gain support through these meetings. Staff were clear about what to do if someone has concerns about the home, and they told us that there were always or usually enough staff to meet the individual needs of all the people who use the service. We asked staff what the home did well and they told us that the service maintains a homely atmosphere, treating people as individuals...staff work well as a team and Parklands is a very caring family run home which reflects in how well the residents are looked after by the staff and how well the staff are looked after by the management. We received a positive response from three GPs who visit the home. They made positive comments about the quality of the homes assessment arrangements, and how the home monitors, reviews and meets peoples health and social care needs. All of the GPs felt the home sought advice appropriately and acted upon it. They told us that the home respects peoples privacy and dignity and supports people to live the life they choose. The GPs told us that the staff always or usually had the right skills and experience, and that the home responded well if they have raised concerns. When we asked what the home did well they said it was friendly, reliable and seeks help appropriately and another said the home was excellent. Since the last key inspection, we have not received any complaints or safeguarding alerts about Parklands. Annual Service Review Page 5 of 7 What are we going to do as a result of this annual service review? We are not going to change our inspection plan. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. 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