Annual service review
Name of Service: Penberthy House The quality rating for this care home is: The rating was made on: two star good service 1 3 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Michael Dennis Date of this annual service review: 0 5 0 1 2 0 1 0 Annual Service Review Page 1 of 5 Information about the service
Address of service: 111 Mount Wise Newquay Cornwall TR7 2BT 01637873845 01637852891 penberthy.home@cornwallcare.org Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia mental disorder, excluding learning disability or dementia old age, not falling within any other category physical disability Conditions of registration: Cornwall Care Ltd Number of places (if applicable): Under 65 Over 65 0 0 0 7 16 10 25 0 Service users to include up to 10 adults aged over 65 with a mental illness (MD) Service users to include up to 16 adults aged over 65 years with dementia (DE) Service users to include up to 7 adults aged 50 years and over with a physical disability (PD) To include one regular respite service user under the age of 65 years Total number of service users not to exceed a maximum of 35 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service
Annual Service Review Page 2 of 5 1 3 0 1 2 0 0 9 Penberthy House is a Care Home operated by Cornwall Care Ltd. The home is situated close to the town centre of Newquay. It is a period property with a more modern extension.The home offers long term and respite care for 35 older people some of whom have dementia. In addition limited day care is offered.The home operates a no smoking policy and accommodation is provided on three floors in the extension, and two in the original building. A lift provides access from the ground floor to the first and second floors. A stair lift is provided on a small stairway on the first floor. There is one large sitting room on the first floor. There are two sitting rooms on the ground floor and a dining room with another sitting area at one end. There are ample toilets and bathing facilities. All rooms have call bells.Meals are prepared in a well-equipped kitchen on the ground floor and served in a well-furbished dining room on the ground floor, it is accessible to all service users. There is a hair dressing salon that provides an important service.The grounds are kept tidy and are accessible to service users. Wooden seating and tables are provided. Limited car parking space is provided at the front and to the side of the home.Suitably qualified care staff provide personal care within a relaxed, friendly atmosphere. There are opportunities for socialising and visitors are openly encouraged. Annual Service Review Page 3 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? The last key unannounced inspection took place on the 13th.January 2009 when the home was rated as GOOD, 2 Star. We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included, The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement.The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? This service sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the care home is still providing a good service and that they know what further improvements they need to make. The AQAA told us that the service continued to forge strong links with the families of the people that live there, and ensured that the information is shared as appropriate to make a transparent service. The AQAA informed us that Staff training remains a priority. Reviews of policies and procedures occur. The Care Quality Commission have not received any complaints about this service. Two surveys in all were completed by residents, some of whom were assisted by their relatives. One survey told us that the home was rather institutionalised, shabby and frequently smells. The staff however appear to be cheerful and caring. The second survey completed by a relative, was positive saying that the home provides continuing care for my parents and support for me. Since my parents became residents at Penberthy so many aspects have improved, especially the decor and new furniture. Their ability to deal with various crisis show positive care for the residents. The AQAA told us that the home has received no complaints in the past year. The care home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 13/01/2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information
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