Random inspection report
Care homes for older people
Name: Address: Rowan House Care Home 4 Lower Port View Saltash Cornwall PL12 4BY two star good service 06/01/2009 The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Mandy Norton Date: 2 5 1 1 2 0 0 9 Information about the care home
Name of care home: Address: Rowan House Care Home 4 Lower Port View Saltash Cornwall PL12 4BY 01752843843 01752843843 rowan.house@virgin.net Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Pearl Corden Ms Sharon Smith Type of registration: Number of places registered: Conditions of registration: Category(ies) : M & C Care Limited care home 20 Number of places (if applicable): Under 65 Over 65 20 old age, not falling within any other category Conditions of registration: 0 The maximum number of service users who can be accommodated is 20. The registered person may provide the following category of service only: Care home only - Code PC to service users of either gender whose primary care needs on admission to the home are within the following category: Old age, not falling within any other category - Code OP Date of last inspection Brief description of the care home Rowan House is a care home registered to provide care and accommodation for up to twenty people who have care needs within the categories of Old Age, not falling within
Care Homes for Older People Page 2 of 7 0 6 0 1 2 0 0 9 Brief description of the care home any other category (OP). The home does not have the specialist categories to provide care for people with significant dementia or mental frailty needs. The home does not provide intermediate care and it is not registered to provide nursing care. The home is located near the centre of Saltash overlooking the River Tamar. Some of the bedrooms have views over the river. Accommodation to include communal areas and bedrooms is on the ground floor with bedrooms also available on a lower ground floor and first floor. Access to the lower ground floor bedrooms and second floor bedrooms is by the use of a stair lift if required, although there are two steps to negotiate without this facility. Sixteen of the homes bedrooms are single and two of the bedrooms are registered as double rooms. The home has a garden with seating available and car parking is available in the grounds of the home. Additional charges to the weekly fee include hairdressing, chiropody, toiletries, newspapers, magazines, journals etc, all charged at commercial rates. Care Homes for Older People Page 3 of 7 What we found:
This inspection was carried out a result of 2 concerns bought to the attention of the Commission by the local Department of Adult Care and Support. The concerns were related to possible poor practice issues. At the time of this report there is an safeguarding process ongoing led by the local Department of Adult Care and Support. The manager had had the first concerns bought to her attention and following investigation has had to discipline 3 staff members. They have been offered more training and will be supported through an improvement process. The manager is putting in processes designed to ensure ongoing competence of care staff that include spot checks during the day and night and continuation of supervision (one to one) and appraisals. She told us that a number of people need 2 people to provide their care and this will be an opportunity for senior staff to check that care staff are carrying out their job as expected. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 4 of 7 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 5 of 7 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Care Homes for Older People Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
