Random inspection report
Care homes for adults (18-65 years)
Name: Address: Whitwood House 82 Lumley Street Castleford West Yorks WF10 5LD three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Caroline Mitchell Date: 1 5 0 4 2 0 1 0 Information about the care home
Name of care home: Address: Whitwood House 82 Lumley Street Castleford West Yorks WF10 5LD 01977668002 01977668080 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Wayne Barker Type of registration: Number of places registered: Conditions of registration: Category(ies) : Wheatley Construction care home 16 Number of places (if applicable): Under 65 Over 65 0 learning disability Conditions of registration: Date of last inspection Brief description of the care home 16 Whitwood House is a registered home, which supports 16 younger adults with a learning disability who may also present challenges to the service. The home is situated in the heart of the community on the main road in the town of Castleford. There is a good range of local facilities nearby and there is good local transport as well as the home having its own transport. The company provides a day resource centre within the grounds of the home, as well as arranging support for people to attend other community facilities such as colleges and other work placements. The home provides single bedroom accommodation for each person and people are welcome to bring their personal possessions. Information about the home is available within the statement of purpose and service user guide. The fees for care at the home at May
Care Homes for Adults (18-65 years) Page 2 of 8 Brief description of the care home 2010 are between £2,000 and £5,000 per week. Care Homes for Adults (18-65 years) Page 3 of 8 What we found:
The home last had a key inspection in April 2007 and at that time was rated a 3* service. this means that people who use the service experienced excellent quality outcomes. This was an unannounced visit to the home, made as part of a random inspection. The afternoon was spent looking around the three houses that make up the home, speaking with several of the people who live in the home, the managers and several members of staff and looking briefly at some written records. Some people showed us their bedrooms. As part of this inspection, we asked the people who live at the home to fill in survey forms about their views of the service. Nobody who lives in the home sent surveys back to us. We did get surveys back from some staff. Everybody who lives in the home, that we spoke to at this visit said that they felt happy and safe in the home. The annual quality assurance assessment (AQAA) was sent to us by the manager. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and this showed us that the home continues to be managed well, and the manager knows what improvements they need to make. What the care home does well:
The home continues to provide a safe and comfortable environment for the people who live there, where their views and ideas are included in the running of the home. In talking to people it was clear that independence is promoted in peoples lives. People were all doing different activities when we arrived. Some people were out, whilst others were involved in things like, listening to music, chatting, drawing, playing computer games. Two people living in the home were talking about the holidays that they were going on. All of the people we spoke with expressed confidence in the managers and staff. All of the staff that we spoke to at this visit said that they were well supported. Having said this, in the surveys that staff sent back to us they said that overall the service to the people living in the home is good, but that staff do not always support each other enough and that this can lead to low morale. We saw evidence that staff in the home are trained, skilled and are provided in sufficient numbers to support the people who use the service. The managers explained that the staff induction has been improved. One staff member said that this had been helpful as it had enabled them to feel confident and prepared before starting work with people. The managers also spoke about how that they have developed a new, more rigorous recruitment process, as part of improving staff retention. The AQAA completed by the manager indicated that servicing and maintenance of equipment used in the home are up to date. Care Homes for Adults (18-65 years) Page 4 of 8 What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 6 of 8 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Adults (18-65 years) Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
