Inspection on 10/06/09 for Wilton Lodge
Also see our care home review for Wilton Lodge for more information
This is the latest available inspection report for this service, carried out on 10th June 2009.
CQC found this care home to be providing an Good service.
The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.
What follows are excerpts from this inspection report. For more information read the full report on the next tab.
What the care home does well
Staff members were clear about how they promoted peoples` independence and choice and provided care to people in ways that respected privacy and dignity. The staff members had developed good relationships with residents and were observed speaking to people in a kind and caring manner. Residents said staff listened to them and acted on what they had to say. Wilton Lodge provides a pleasant environment for people. It is clean, warm, well presented and has plenty of communal space. The home provides nutritious and well planned meals for people and has won a healthy heartbeat award. Catering staff scored an, `A` in the local authority`s food safety management assessment. Generally people liked the meals and were happy to discuss with management when they wanted changes. Activities and outings were planned for people. The home manages complaints well and always tells the Commission or the local authority of any reportable incident. This enables us to monitor situations and check how the home is dealing with them. The company has an excellent training and induction programme. Senior managers are always looking to improve the training courses. Staff members all say they receive the training required for them to complete their jobs. The home has a good quality assurance system that enables people to be consulted about the way the home is managed.
What has improved since the last inspection?
What the care home could do better:
Staff members have been completing monitoring charts over a period of time to record a specific residents` behaviour that has been challenging to others. A behaviour management plan now needs to be formulated to give consistent guidance to staff. Senior staff must monitor medication stock control more effectively so the residents do not run out of medication. Also recording on the medication administration record needs to be more consistent. Care staff should have formal supervision at least six times a year. There has been some slippage over the last year but the new manager is to address this.