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Care Home: Wilton Lodge

  • 402 Holderness Road Hull East Yorkshire HU9 3DW
  • Tel: 01482788033
  • Fax: 01482788120

Wilton Lodge provides personal care and accommodation for a maximum of 48 older people some of who may have dementia. It is owned by Humberside Independent Care Association Ltd (HICA) which is a not for profit organisation. The home is located on Holderness Road, which is to the eastern side of the city of Hull. The homes location provides people with easy access to a variety of shops, pubs, public transport etc. The home is a two-storey building with access to the upper floor via a passenger lift or stairs. All of the homes bedrooms are single with forty-two having en-suite facilities. A number of these single rooms do have a lockable interconnecting door, which means couples are able to share a bedroom whilst using the other as a lounge area. The home has various well equipped communal areas on both floors that include, lounges, dining rooms, a sitting room for people that smoke and smaller quieter areas to sit with visitors. The home has sufficient bathrooms and shower rooms on each floor. The homes theme of decoration reflects its location with old photographs of East Hull and memorabilia from Hull Kingston Rovers. Central to the home is a garden and courtyard area with patio tables and chairs, which people are able to access safely. According to information received from the home the weekly fees are between £315.50 and £490. There is a weekly top up fee of £15 for a basic room and £20 for an en-suite room. Additional charges are made for hairdressing, chiropody, clothing, toiletries, transport, newspapers, personal television licence, nametapes, holidays, outings, alcohol and cigarettes. Information about the home and services can be located in the statement of purpose and service user guide available in the reception. Copies of the most recent inspection reports are also on display.Wilton LodgeDS0000000876.V376072.R01.S.docVersion 5.2

Residents Needs:
Old age, not falling within any other category, Dementia

Latest Inspection

This is the latest available inspection report for this service, carried out on 10th June 2009. CQC found this care home to be providing an Good service.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

For extracts, read the latest CQC inspection for Wilton Lodge.

What the care home does well Staff members were clear about how they promoted peoples` independence and choice and provided care to people in ways that respected privacy and dignity. The staff members had developed good relationships with residents and were observed speaking to people in a kind and caring manner. Residents said staff listened to them and acted on what they had to say. Wilton Lodge provides a pleasant environment for people. It is clean, warm, well presented and has plenty of communal space. The home provides nutritious and well planned meals for people and has won a healthy heartbeat award. Catering staff scored an, `A` in the local authority`s food safety management assessment. Generally people liked the meals and were happy to discuss with management when they wanted changes. Activities and outings were planned for people. The home manages complaints well and always tells the Commission or the local authority of any reportable incident. This enables us to monitor situations and check how the home is dealing with them. The company has an excellent training and induction programme. Senior managers are always looking to improve the training courses. Staff members all say they receive the training required for them to complete their jobs. The home has a good quality assurance system that enables people to be consulted about the way the home is managed. What has improved since the last inspection? What the care home could do better: Staff members have been completing monitoring charts over a period of time to record a specific residents` behaviour that has been challenging to others. A behaviour management plan now needs to be formulated to give consistent guidance to staff. Senior staff must monitor medication stock control more effectively so the residents do not run out of medication. Also recording on the medication administration record needs to be more consistent. Care staff should have formal supervision at least six times a year. There has been some slippage over the last year but the new manager is to address this. - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!

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The Provider has not yet updated their profile and added details of the services and facilities they offer. If you are the provider and would like to do this, please click the "Do you run this home" button under the Description tab.

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