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Inspection on 27/04/10 for Woodlands

Also see our care home review for Woodlands for more information

This is the latest available inspection report for this service, carried out on 27th April 2010.

it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: Woodlands The quality rating for this care home is: The rating was made on: two star good service 3 1 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Andy McGuckin Date of this annual service review: 2 1 0 3 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service Address of service: 4 Gaskells End Tokers Green Reading Berkshire RG4 9EW 01189724913 01189724913 haroon@caretech-uk.com Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Name of registered manager (if applicable) Ms Katrina Player Conditions of registration: Category(ies) : learning disability Conditions of registration: Caretech Community Services Ltd Number of places (if applicable): Under 65 Over 65 3 0 The maximum number of service users to be accommodated is 3. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning disability (LD). Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Woodlands is a three-bedroomed detached house in a quiet cul-de-sac in a small village. It is registered to accommodate three people with a learning disability. CareTech is the provider organisation and is a national company providing accommodation with personal care to people with learning disabilities. The service Annual Service Review Page 2 of 6 3 1 1 0 2 0 0 8 provides long-term, rather than respite or emergency accommodation and Woodlands has been home to two of the three current residents for many years. The home accesses local services for both health and social activities. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, from the home since the last key inspection. This included: The annual quality assurance assessment (AQAA) which was sent to us by the service has been included. The AQAA is a self-assessment tool that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. It also provides information we have about how the service has managed any complaints and what the service has told us about things that have happened within the service, these are called notifications and are a legal requirement. The previous key inspection has been taken into account and the results of any other visits that we have made to the service in the last 12 months are included in the report. We have included relevant information from other organisations where this is available. Fees charged for the service can be obtained direct from the home. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. People living in the home have told us in the past that are happy with the service provided. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. The home have told us that they are running their business in the following manner: The home provides support to its residents through regular meetings of informal chats held on an individual basis, these are called Talk Time The home involves service users and encourage individuals to make choices and decisions in relation to their lives and support they receive. This is used to plan what they would like to do in the forthcoming month and to record outcomes of what has actually happened. This can cover a wide range of topics such as activities, holidays, days out, menu planning, appointments, staffing, correspondence etc. With the introduction of a new care planning approach, called My Plan these take on a more person centred approach and specific to the individual, with the use of colourful simple text and photos of the individuals in their own plan. Service users are encouraged and supported to meet new applicants and attend interviews where possible, although Woodlands has maintained a stable staff team for a long time now. Annual internal quality assessments occur inviting service users views as well as family members and external health professionals which helps to reflect on the service provided. Service users who wish to attend church are supported to do so, although this is not a regular occurrence. However all service users enjoy and are supported to partake in festivals throughout the year. Race, gender identity, disability, sexual orientation, age and beliefs are determined by the service users and any guidance required in relation to these areas can be sought from the local Learning Disability Team who can provide Annual Service Review Page 4 of 6 specialist information and guidance if required. All service users are treated as individuals and have varying support requirements, likes and dislikes and enjoy different aspects of life from one another. The home employs staff of varied cultural backgrounds and ethnicities and our service users have experience and hopefully some understanding of these different cultures. Woodlands provides a family feel to the running of the service, which visitors often compliment on being a small domestic home. This was reflected in the homes annual Quality Assurance report which was carried recently out by Oxfordshires contracts and commissioning team The home environment is bright, clean and well maintained. The home is staffed 24 hours a day with an on-call system in case of emergency. Service users are supported to access their local amenities using the house vehicle, walking or public transport ensuring activities are suitable to individuals and enjoyable. One service user attends a local day centre of his choice. Bedrooms are individual and reflective of personalities and choice, residends have access to all areas of their home which are comfortably furnished. All service users are offered regular one to one time with staff both in house and in the community and whilst focuses mainly on enjoyable activities of their choice, also allows opportunity to address any concerns. All service users have access to and are supported to see external professionals and health care specialists. Since the last inspection the home have made the following improvements: The home have introduced photographic aids to assist residents gain a better understanding of the home and what it has to offer. This is proving successful and will be developed further using a DVD. The home has been without a registered manager for some time and has been supported by senior management. They hope to recruit in the near future. The home are also hoping to recruit a staff member who could drive the homes vehicle. This would enable residents to go out into the community more often. Feedback from those who know the service has been very positive and is as follows: What does the home do well ? 1.Being supported by staff who I am familiar with because I do not usually like change. 2.Treating me as an individual. Listening to me . Helping me make decisions and supporting me to understand what is happening. Understanding my values and respecting my rights. 3. I do all my activities on time and staff look after me. What could the home do better? 1. If I could have one to one support as I tend to enjoy being supported on a one to one basis especially when I go for social activities. 2. Offer more one to one activities. 3. Nothing. Staff feedback was very positive with a request for more training up to and including National Vocational Qualification in care. Staff incentive scheme. Based on the above information we will maintain the homes quality rating as Good. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by February 2012. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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