This inspection was carried out on 7th December 2009.
It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: Abbeywood Tottington Limited The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Julie Bodell Date of this annual service review: 0 4 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Abbeywood 104 Market Street Tottington Bury Lancs BL8 3LS 01204882370 01204882507 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Mrs Valerie Thompson Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Abbeywood Tottington Limited Number of places (if applicable): Under 65 Over 65 0 40 The registered person may provide the following category/ies of service only: Care home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP The maximum number of service users who can be accommodated is: 40 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Care services at Abbeywood are provided in a large property built on three levels with passenger lifts to each floor. The home provides 40 places for the care of Older people
Annual Service Review Page 2 of 6 who are in need of personal care. The home does not provide nursing care - if residents develop nursing needs these are addressed by visiting district nurses. All bedrooms are provided with en-suite facilities. The home is situated within walking distance of Tottington village centre, and is close to main bus routes. Decoration and furnishing is to a high standard. Current fees are 405 pounds per week (figures supplied by provider at time of the last key inspection). Please contact the home for further details. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection in October 2007. This included. The annual quality assurance assessment (AQAA) that was completed and sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for those people who use the service. Feedback surveys returned to us by those using the service and from other people with an interest in the service. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us the information that we asked for. We looked at the information in the AQAA, which gave us up to date information about the service and what action had been undertaken to make improvements at the home. Policies and procedures had been reviewed and maintenance records with the exception of gas safety, which was due around the time the AQAA was completed, were up to date. People living at the home were involved in the recruitment of staff and had produced a 2010 calendar for the home. There are plans in place to install a computer and webcam at the home so that people could keep in touch with relatives who live some distance away. Some staff had undertaken dignity training and staff were in the process of changing care plans so that they were more person centred and include equality, diversity, dignity and mental capacity. At our last key inspection visit the home received a good quality rating. Two requirements were made. One was to ensure that the home had a suitable cabinet to store controlled medication and that gaps in prospective employees employment history were checked out. We have been routinely notified about incidents happening at the home since our last key inspection visit. We have reviewed this information and are concerned that there have been eight incidents where people have fractured bones. The AQAA shows that there have been twenty seven visits to the accident and emergency department, which is high. We received surveys from eleven people living at the home and their relatives. The responses we received were overall very positive about the home. One person commented that, The staff and management are lovely, always willing to assist in every which way. They always go the extra mile when needed. The home itself is excellent, well maintained, with quality rooms and a beautiful garden. Another commented, During my mothers recent illness the love and care shown was second to none. Some people commented that they would like to see a carer on the floor at all times and improvements in activities. We also received thirteen surveys from care staff working at the home. Again the Annual Service Review Page 4 of 6 responses received about the home were very positive. One staff member commented that, There is plenty of training available. It is a nice clean care home to work in. The management and staff are very supportive and friendly. Everything is catered for. I enjoy working here it is like home from home. Most staff commented that they did not feel the home could do anything better except more activities. What are we going to do as a result of this annual service review? Overall our opinion about the service has not changed. But we are concerned about the number people who have had falls that have resulted in fractures and the number of visits to the accident and emergency department. We intend to carry out a random inspection in the near future to look specifically at these issues. Due to changes in the frequency that CQC is currently carrying out key inspections in relation to services that have a good rating our next key inspection will take place before 9th October 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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