Care Home: Abbeywood Tottington Limited

Similar services:

• Chirnside House
• Keer Sands Residential Home
• Ruskin Lodge
• Bushell House
• Langrigg House
• Parkside
• Dystlegh Grange
• Thornton Lodge

What the care home does well The home kept good records about people`s care and support needs and how they were being met by care staff. The managers were in the process of developing a person centred approach to care planning. Each person had a one page profile that gave an over view of the person. The managers were in the process of adding relationship circles and communication profiles for people who were no longer able to verbally communicate to help care staff understand them better. People`s needs were kept under review. Should the home no longer be able to safely meet the persons individual needs then an assessment was requested to ensure the person is transferred to a suitable nursing home. People living at the home had taken part in producing a calendar, which had then been sold to raise funds to go out on day trips. The managers were in the process of gathering people`s favourite recipes, which would be made into a book and then also sold to raise funds. People had recently celebrated "Dignity in Action" day and posters explaining what dignity means were put around the home. People had also started to use a Wii as part of the activity programme and the managers were also planning to introduce access to a computer and web cam to enable people to speak to family members who were unable to visit. Care workers were properly recruited and undertake Skills for Care induction training from the point that they start work at the home. The registered manager and senior manager were very knowledgeable about the needs of people who lived at the home. The senior manager was keen to understand forthcoming changes to our inspection processes so that she could plan for the future registration of the home under the new legislation. What the care home could do better: No issues about what the home could do better were raised during this visit. Random inspection report Care homes for older people Name: Address: Abbeywood Tottington Limited Abbeywood 104 Market Street Tottington Bury Lancs BL8 3LS two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Julie Bodell Date: 0 2 0 3 2 0 1 0 Information about the care home Name of care home: Address: Abbeywood Tottington Limited Abbeywood 104 Market Street Tottington Bury Lancs BL8 3LS 01204882370 01204882507 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Valerie Thompson Type of registration: Number of places registered: Conditions of registration: Category(ies) : Abbeywood Tottington Limited care home 40 Number of places (if applicable): Under 65 Over 65 40 old age, not falling within any other category Conditions of registration: 0 The registered person may provide the following category/ies of service only: Care home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP The maximum number of service users who can be accommodated is: 40 Date of last inspection Brief description of the care home Care services at Abbeywood are provided in a large property built on three levels with passenger lifts to each floor. The home provides 40 places for the care of older people Care Homes for Older People Page 2 of 8 Brief description of the care home who are in need of personal care. The home does not provide nursing care - if residents develop nursing needs these are addressed by visiting district nurses. All bedrooms are provided with en-suite facilities. The home is situated within walking distance of Tottington village centre, and is close to main bus routes. Decoration and furnishing is to a high standard. Current fees are 405 pounds per week (figures supplied by provider at time of the last key inspection). Please contact the home for further details. Care Homes for Older People Page 3 of 8 What we found: In November 2009 we (the commission) carried out our annual review of the service. The outcome of the review was that overall we had not changed our opinion about the service. At that time we received surveys from eleven people living at the home and their relatives. The responses we received were very positive about the home. One person commented that, The staff and management are lovely, always willing to assist in every which way. They always go the extra mile when needed. The home itself is excellent, well maintained, with quality rooms and a beautiful garden. Another commented, During my mothers recent illness the love and care shown was second to none. We also received thirteen surveys from care staff working at the home. Again the responses received about the home were very positive. One staff member commented that, There is plenty of training available. It is a nice clean care home to work in. The management and staff are very supportive and friendly. Everything is catered for. I enjoy working here it is like home from home. However, when we reviewed the notifications we had received there appeared to be a high number of people who had sustained fractures due to falls at the home. This visit was therefore undertaken to check out what was happening. Our visit to the home lasted three and a half hours. During that time we talked with the registered manager and the senior manager and looked at paperwork. We also looked around parts of the home and talked with the manager about pending changes in the way we will carry out our assessments of the service provided by the home in the future. At the time of our visit the home was full with people waiting to move in and was fully staffed. The managers had already prepared some information about these accidents before our visit. Both managers agreed that there had been a high number of falls between September and November 2009. The managers told us about what had been happening at the time. A group of peoples needs had started to change and some people were reassessed as needing nursing care and had moved on to nursing homes. Two of the people concerned had osteoporosis and were prone to fractures. There had been no further falls requiring hospital admission since December 2009. We looked at the care files of two people. They gave detailed information about the person. There were up to date care plans and risk assessments, as well as details about contact with healthcare professionals such as district nurses, doctors, hospitals, chiropodists, opticians, etc. Accident records were also maintained. We looked at the recruitment files of two recently employed night care workers. These were found to be in good order and the appropriate checks had been carried out before the night care workers had been employed. The managers said that they had seen peoples working documentation before they were employed by the home through a recruitment agency. Care Homes for Older People Page 4 of 8 What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!