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Inspection on 08/09/09 for Anchor House

Also see our care home review for Anchor House for more information

This inspection was carried out on 8th September 2009.

It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: Anchor House The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Angela Tew Date of this annual service review: 0 8 0 9 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service Address of service: Anchor House Anlaby Road Hull East Yorkshire HU3 2PB 01482326572 01482580671 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia Conditions of registration: English Church Housing Group Limited Number of places (if applicable): Under 65 Over 65 40 0 The home must only take admissions for service users over 65 years who are physically independent. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Anchor House is a care home providing personal care and accommodation for up to 40 younger adults and older persons who have enduring mental health problems and past or present. The English Churches Housing Group owns the home. It is situated on Anlaby Road a short distance from the centre of Hull and its extensive facilities. The home was opened in January 1989 and consists of 40 single bedrooms, 34 of which have an en-suite facility. The home is a three-storey building with a connecting passenger lift. There are four toilets, one shower and two bathrooms that are for general use. There is a secured front entrance that is monitored by CCTV, two lounges one being a designated smoking area, and a separate dining room. Outside to the front of the building is a large car park and to the rear an enclosed courtyard, which has Annual Service Review Page 2 of 7 seating, and a patio which service users access on a regular basis. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received,or asked for,since the last key inspection or annual service review. This included, The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using this service. It also gave us some numerical information about the service. Surveys returned to us by people using this service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. The AQAA gave information on what the home does well and what they could do to improve the service it provides. It stated that people living in the home have the opportunity to express their views in a variety of ways such as have your say leaflets, complaints procedure, questionnaires, person centred care plans, service user meetings and reviews. It also detailed what improvements had been made over the past twelve months, a local pastor visits on a regular basis, trips and outings have occurred and seating in the foyer has been put in place. The home has a complaints procedure clearly stating that peoples views and opinions are valued and respected. The AQAA told us that equality and diversity is promoted, English Church Housing has a diversity policy and the staff receive training in this area. Support plans detail peoples needs and choices. The AQAA also stated that beliefs are respected and people are enabled to follow their faith should they have one. Individuals are consulted on their religious and personal beliefs and this is identified in their support plan. The AQAA told us that individual person centred support plans and risk assessments Annual Service Review Page 4 of 7 are regularly being reviewed and updated. It also stated that a new recording and monitoring IT system has been implemented which shows risk assessment and care plan along side each other, it also records appointments re health care. The AQAA told us that activities occur on a regular basis and an activities record is held showing the activity and who was involved. Opportunities are given to people living in the home to practice their cooking skills in our kitchen and have access to washing machines. Activities and outings are varied to meet all cultures and monthly foods from around the world have included Mexican, African, Indian and American. The AQAA told us that people have their health needs met. Staff receive medication training. Some staff have undertaken foot care training and a chiropodist visits three monthly. Safeguarding training is undertaken by staff, this is to ensure that staff are aware of their responsibilities and people receiving a service are protected from harm or abuse. The AQAA told us that the environment continues to be homely, comfortable and safe. The home has dedicated domestic staff and cleaning rotas are in place to ensure the home is clean and free from infection. The AQAA told us that the recruitment procedure is adhered to and staff do not start work until the appropriate checks have been received. The staffing levels are sufficient to meet the needs of the people living in the home. However, the surveys received highlighted that sometimes the staffing levels limit the amount of activities that can be undertaken with the people living there. Staff undertake essential training as required and each new staff member has to undertake an induction with Hull City Council that covers the common induction standards. The AQQA told us that the manager operates an open door policy and people living in the home and staff. The quality assurance system is well developed and is reviewed annually and when changes occur. Contracts are in place to ensure that the building is safe and well maintained. Nine surveys were received from staff confirming that the support and care given remains of a very good standard, up to date information is held about people living in the home, supervision and training is offered and undertaken on a regular basis and the staffing levels are usually sufficient. Staff told us, staff work as a team and try their hardest to meet all service users needs, I feel that we always endeavour to meet the needs of our service users, service users get a good balanced diet, I like working at Anchor House, we get support from managers and senior carers, maintain service users well being and a safe environment, treating people as equal, service users are well cared for at Anchor House, problems are dealt with immediately and efficiently, it is an enjoyable establishment to work and is run to a very high standard and people living there are happy. The majority of the surveys indicated that the home could not do things better. However, some surveys commented about staffing levels and that sometimes the home is understaffed due to holidays and sickness. Also that activities could be provided for their age groups or different activities could be provided that would maybe help motivate people more. Ten surveys from people living in the home were received and overall people confirmed Annual Service Review Page 5 of 7 that they were able to make choices within their everyday life, were aware of how to make complaints, the staff and manager were approachable and that the environment was clean and homely. Some comments received included, everything is done well, no faults, all the staff treat me well, taking us on trips out, give me regular meals which I enjoy, home is clean, they support me with my telephone calls if I need to make appointments, staff make me feel happy, keep us safe, I am satisfied with all the staff, good manager. The home continues to let us know about things that have happened since the last key inspection and they have shown that they have managed issues extremely well. The home has received six complaints in the last twelve months and these have been investigated and the resolved. The home has had to make ten safeguarding referrals to the local care management team. We looked at the information in the AQAA, returned surveys and notifications and it is our judgement that the home is still providing a good service and they know what further improvements they need to make. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 10th September 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!