Random inspection report
Care homes for older people
Name: Address: Belma 120 Torquay Road Newton Abbot Devon TQ12 4AH three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Andrea East Date: 2 4 0 6 2 0 0 9 Information about the care home
Name of care home: Address: Belma 120 Torquay Road Newton Abbot Devon TQ12 4AH 01626356465 01626333625 j.symonds@tesco.net Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: Conditions of registration: Category(ies) : Mr Gerald Reginald Symonds,Mrs Jennifer Mary Symonds care home 12 Number of places (if applicable): Under 65 Over 65 12 old age, not falling within any other category Conditions of registration: Date of last inspection Brief description of the care home 0 Belma is registered to provide accommodation and care for up to twelve people who need residential care for reasons of old age, not falling within any other category. It does not provide intermediate care and it is not registered to provide nursing care. The home is situated on a main road about half a mile from the centre of Newton Abbot and is close to a GP surgery, within easy access to public transport routes, and other amenities. It was originally two houses and has been extensively renovated and refurbished over the years by the current Registered Providers, Mr Gerald and Mrs Jennifer Symonds. They both work full-time at the home, including sharing an Emergency On Call night duty as they live on the premises. Care Homes for Older People Page 2 of 7 Brief description of the care home There is a television lounge, a quiet lounge that can be used by visitors and also houses a small library, a dining room, and mostly single bedrooms, some of which have an en-suite. All the bedrooms are connected to a call bell system and have television points. Disability equipment available includes stair lifts, bath hoists and a portable hoist. There are gardens at the front and rear, and a car parking area at the front. The rear garden includes a sheltered patio area with garden furniture for residents use in good weather. The current fees at Belma range from 330.00 to 400.00 pound and are expected to rise in April 2010. The fees do not include hairdressing, chiropody, newspapers and magazines, toiletries or other sundries. Care Homes for Older People Page 3 of 7 What we found:
This site visit was carried out after concerns had been raised about the care services people received in the home. The concerns were about the health and personal care needs of one person living at the home. Concerns were related to the use of medication, routines in the home and how peoples health and personal care needs were met by staff. We looked at care and medication records, including ongoing records of personal and health care services. We also looked at routines in the home, this included discussion with the manager relatives and people living in the home. We asked about the care people received and if routines in the home affected peoples care. A tour of the premises was also completed in the company of the manager. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 4 of 7 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 5 of 7 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Care Homes for Older People Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
